Lolita D. Bennett

• Provides strategic planning, leadership, and staff management to meet the career development needs of students and alumni. Supervised and mentored staff.

• Establishes strong relationships with employers and alumni, resulting in increased job placements and internship opportunities.

• Serves as liaison between career services office, faculty, and external partners, fostering collaboration that promoted student success.

• Collaborates with academic departments to ensure integration of career services into the curriculum.

• Provides career counseling, resume review, and interview preparation. Analyzed employment outcome data to evaluate program effectiveness and monitored industry trends to enhance career services offering

• Preparing and submitting accurate medical claims to insurance companies and third-party payers.
• Recording incoming payments from patients and insurers into the system. Tracking unpaid or denied claims and initiating follow-up with insurance companies.
• Investigating and resolving denied or rejected claims to secure payment. Generating and sending patient statements, and explaining balances or payment plans as needed.
• Reviewing AR aging reports to identify and act on overdue accounts. Ensuring billing practices comply with HIPAA, payer guidelines, and healthcare regulations. Responding to billing inquiries from patients and insurance companies professionally and accurately.
• Maintaining thorough and accurate records of all transactions and communications related to AR.
• Reviewed invoices for accuracy and compliance with company policies. Resolved billing discrepancies through effective communication with clients, ensuring timely payment and satisfaction. Collaborated with internal teams to enhance cash flow management practices. Analyzed account aging reports to identify overdue payments and follow-ups. Prepared financial reports to support management in decision-making processes. Trained new team members on accounts receivable procedures and systems.
• Supported audits by providing necessary documentation and account information.
• Performed collections activities by phone, email, and mail for delinquent accounts. Managed the collection of cash receipts from customers via ACH and wire transfers or check deposits into the bank account. Interfaced with auditors during periodic reviews of Accounts Receivable activity.
• Communicated regularly with sales representatives regarding customer accounts status updates.
• Assisted with month-end close process by preparing journal entries related to Accounts Receivable activity.
• Prepared monthly aging reports of all outstanding receivables for management review. Developed strategies for improving processes that result in more efficient cash flow management. Collaborated with accounting team members on special projects. Resolved billing issues raised by customers in a timely manner.
• Established new accounts in accordance with company policies and procedures. Participated in weekly meetings to discuss progress on overdue items and action plans. Researched discrepancies between customer payments and open invoices.
• Reviewed and reconciled accounts receivable records to ensure accuracy of customer invoices. Documented all Accounts Receivable transactions accurately in the system according to established procedures.

• Oversaw the implementation and maintenance of medical billing software and systems, ensuring they are optimized for efficiency.
• Developed and implemented office policies and procedures to ensure efficiency and compliance with regulations.
• Conducted audits and compliance checks to align billing practices with legal and ethical standards.
• Ensured billing codes were correct (ICD, CPT, HCPCS, etc.) and compliant with regulatory standards such as HIPAA.
• Executed physician credentialing processes to verify qualifications and ensure compliance with medicais standards.
• Provide ongoing training and development opportunities for billing staff to ensure they are up to date with new procedures, software, and regulations.
• Monitored department expenditures to implement cost-effective practices in medical business office.

• Established policies and procedures and made modifications based on analysis of operations, performance and other research information.
• Conducted interviews with and hires, fires, promotes, demotes, trains and developed all Career Services Representatives at Campus
• Supervised, coordinated and customarily and regularly directed work of all employees within Career Services Department at Campus
• Provided suggestions and recommendations as to hiring, firing, promotion, demotion, discipline, or any other change of status for employee under direct supervision
• Oversaw and performed design, monitoring, quality assurance, communication of all activities such as job fairs, career programs, other student activities

• Prepared lesson plans using industry-standard education approaches (e.g., multimedia, adult learning methodology)
• Provided education and training regarding; medical terminology,HIPPA regulations and complete revenue cycle (i.e.,including medical billing, medical coding, insurance claims completion and follow-up)
• Attendance, performance, and grades tracking, participates in various administrative activities
• Administered tests to measure progress and evaluate training effectiveness
• Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements
• Maintained positive working relationship with fellow staff and management

• Prepared lesson plans using industry-standard education approaches (e.g., multimedia, adult learning methodology)
• Provided education and training regarding;medical terminology, HIPPA regulations, and complete revenue cycle (i.e.,medical billing/coding, insurance claims completion and follow-up)
• Attendance, performance, and grades tracking, participates in various administrative activities
• Administered tests to measure progress and evaluate training effectiveness
• Created appropriate learning environments for students.
• Gave constructive feedback to students to improve learning and progress against course objectives.

• Prepared lesson plans using industry-standard education approaches(e.g., multimedia, adult learning methodology)
• Provided education and training regarding; medical terminology, HIPPA regulations and complete revenue cycle (i.e.,medical billing/medical coding, insurance claims completion and insurance claims follow-up)
• Attendance,performance, and grades tracking, participates in various administrative activities
• Administered tests to measure progress and evaluate training effectiveness
• Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
• Built life-long learning skills and strong study habits in students to help each prepare for higher-level education
• Planned in-class activities,discussions and lectures to increase student comprehension and participation