Lolitha Phillips
Summary
Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.
Overview
13
13
years of professional experience
Work History
Postpartum Doula
Postpartum Doula
01.2023 - Current
- Listen to the concerns and questions of the client and family in a kind, non-judgmental way and offer the best possible non-medical advice
- Provide practical support and advice to the client to prepare for after childbirth
- Provide educational resources to inform and empower the client in their parenting and postnatal recovery
- Assist in whatever way possible to make the transition to parenthood easier, including but not limited to breastfeeding or feeding assistance, tidying the home, involving the other parent and or sibling(s), meals
Client Service Representative
Lincoln Square Animal Hospital
08.2019 - 05.2022
- Maintain professional, friendly, and informative customer service
- Communicate with clients in person, over the phone as well as via email
- Maintain medical records in computer management software and in physical charts
- Schedule and confirm all appointments and surgeries
- Accurately process charges for services and products
- Fill food and prescription orders
- Answer questions about services, products, and general animal husbandry
- Process credit card payments and prepare bank deposits
Client Service Representative
VCA Animal Care Center of Chicago
09.2018 - 02.2019
- Answering multi-line phone systems
- Booking appointments
- Keeping inventory
- Assist clients with medical needs for their pets
Client Service Representative
Hyde Park Animal Hospital
10.2017 - 05.2018
- Assist clients with medical needs for their pets
- Answering multi-line phone systems
- Scheduling Appointments
- Processing transactions
- Keeping Inventory
- Administering Vaccinations
Receptionist
Countryside Vet Center
08.2016 - 07.2017
- Aid clients with medical needs for their pets
- Answering multi-line phone systems
- Scheduling Appointments
- Processing transactions
Merchandiser
Footprint Retail Services
08.2013 - 09.2016
- Setting planograms for Jewel Osco branches
- Stocking product
- Execute profile and/or re-profile categories
- Labeling
- Sort and distributes merchandise to various locations throughout store
- Installs security fixtures
Client Service Representative
Luv My Pet
07.2014 - 08.2016
- Assist customers with vaccinations for their dogs and cats
- Taking inventory
- Setting up stations
- Administer vaccinations
Merchandising Representative
WIS International
05.2013 - 09.2013
- Assembling and stocking of fixtures
- Installing Point of Service signage
- Performing POG resets
- Accurately counting items
Inventory Taker
RGIS
06.2012 - 04.2013
- Accurately taking Inventory for various retail stores
Education
Gifted hands international
01.2025
Tricoci university of beauty culture
01.2022
High School -
Wells High School
01.2011
Skills
- Customer service
- Team Player
- Preparing and Analyzing Data
- Attention to details
- Decision-making support
- Relaxation techniques
- Multitasking
- Effective communication
Languages
English
Native or Bilingual
Timeline
Postpartum Doula
Postpartum Doula
01.2023 - Current
Client Service Representative
Lincoln Square Animal Hospital
08.2019 - 05.2022
Client Service Representative
VCA Animal Care Center of Chicago
09.2018 - 02.2019
Client Service Representative
Hyde Park Animal Hospital
10.2017 - 05.2018
Receptionist
Countryside Vet Center
08.2016 - 07.2017
Client Service Representative
Luv My Pet
07.2014 - 08.2016
Merchandiser
Footprint Retail Services
08.2013 - 09.2016
Merchandising Representative
WIS International
05.2013 - 09.2013
Inventory Taker
RGIS
06.2012 - 04.2013
Tricoci university of beauty culture
High School -
Wells High School
Gifted hands international
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