Lon Yamaguchi
Honolulu
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Forklift Operator
Y. Hata
HONOLULU
07.2025 - Current
- Operated forklifts to move materials efficiently within warehouse environment.
- Loaded and unloaded products from delivery trucks using safe lifting techniques.
- Conducted routine inspections on forklifts to ensure proper functioning and safety.
- Maintained accurate inventory records by scanning barcodes during movements.
- Collaborated with team members to streamline warehouse operations and improve workflows.
- Adhered to safety regulations while operating heavy machinery in busy environments.
- Communicated effectively with supervisors regarding equipment needs and safety concerns.
- Loaded pallets onto trailers for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Ensured safety procedures were followed when operating forklifts.
- Maintained current forklift training and certification as required by company policies.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Transported material to correct locations and documented inventory changes.
- Packaged, labeled and tagged goods before transfer.
- Used handheld scanners for warehouse management system compliance.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Checked expiration dates on products prior to stocking shelves or shipping out orders.
Paint Department Manager/Outside Sales Representative
HPM Building Supply
Kapolei
06.2017 - Current
- Trained and mentored staff on paint application techniques and safety protocols.
- Coordinated with suppliers to procure high-quality paint materials and equipment.
- Oversaw inventory management for paint products and supplies.
- Implemented process improvements to enhance workflow in the paint department.
- Conducted regular inspections to maintain compliance with safety regulations.
- Developed training materials for new employees focused on product knowledge.
- Assisted customers with product selection and color matching services.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Reviewed vendor invoices for accuracy prior to payment processing.
- Identified areas of improvement within the department and developed action plans accordingly.
- Developed and implemented strategies to improve customer satisfaction, increase efficiency, and reduce costs in the Paint Department.
- Monitored inventory levels of paint products to ensure adequate stock was available for customers.
- Provided guidance and support to team members regarding their job duties or responsibilities.
- Trained new employees on product knowledge, safety guidelines, and customer service standards.
- Conducted regular meetings with staff to discuss issues related to the Paint Department such as policies or procedures.
- Managed the daily operations of the Paint Department, including scheduling staff, assigning tasks, and maintaining a safe work environment.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed strong relationships with clients through regular follow-ups and personalized communication.
- Conducted product demonstrations to showcase features and benefits to potential customers.
- Collaborated with marketing teams to create compelling promotional materials and campaigns.
- Managed territory by identifying new leads and maintaining existing client accounts.
- Participated in trade shows and networking events to enhance company visibility and outreach.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Responded promptly to customer inquiries via phone or email.
- Negotiated prices and set up contracts to finalize sales agreements.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Demonstrated products to potential customers and answered questions to close sales.
- Maintained knowledge of current product offerings and pricing structures.
- Managed accounts by providing solutions that best fit the customer's needs.
- Gathered data on competitors' products, prices, and sales techniques.
- Met regularly with team members to discuss progress towards goals.
- Collaborated with other departments to complete sales transactions.
- Utilized upselling techniques to maximize revenue.
- Maintained open communication with leadership to facilitate business development.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Developed and maintained relationships with clients to ensure repeat business.
- Operated register, handled cash and processed credit card transactions.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Cashier/Stand-Up Forklift Operator
Costco Wholesale Corp
Kapolei
02.2013 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash registers and balanced drawers at shift end.
- Collaborated with team members to ensure smooth store operations.
- Monitored inventory levels and restocked shelves as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Built and maintained productive relationships with employees.
- Operated stand-up forklift to transport materials around warehouse efficiently.
- Conducted regular inspections of equipment to ensure safe operation and compliance.
- Loaded and unloaded goods from trucks using forklifts and pallet jacks effectively.
- Stacked materials safely in designated areas to optimize space utilization in warehouse.
- Followed safety protocols while handling hazardous materials during operations.
- Followed safety protocols while operating equipment and lifting heavy objects.
- Loaded and unloaded items from trucks, containers, pallets and shelves.
- Conducted routine checkups on equipment after each shift to ensure its safe operation.
Paint Department Manager
Miyake Concrete Accessories
Kihei
01.2013 - 06.2017
- Managed daily operations of paint department, ensuring efficient workflow and organization.
- Trained and supervised staff on paint product knowledge and proper application techniques.
- Coordinated inventory management, maintaining stock levels of paints and supplies.
- Implemented safety protocols to promote a secure working environment for all employees.
- Developed product displays to enhance customer engagement and promote sales initiatives.
- Collaborated with suppliers to source high-quality paint products for diverse customer needs.
- Resolved customer inquiries and complaints regarding paint products and services promptly.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Managed the daily operations of the Paint Department, including scheduling staff, assigning tasks, and maintaining a safe work environment.
- Assisted customers with their painting projects by providing helpful advice or tips.
- Provided guidance and support to team members regarding their job duties or responsibilities.
- Developed and implemented strategies to improve customer satisfaction, increase efficiency, and reduce costs in the Paint Department.
- Identified areas of improvement within the department and developed action plans accordingly.
- Trained new employees on product knowledge, safety guidelines, and customer service standards.
- Monitored inventory levels of paint products to ensure adequate stock was available for customers.
Education
Some College (No Degree) - Liberal Arts
University of New Mexico
Albuquerque, NMSkills
- Inventory management
- Customer service
- Staff training and development
- Computer proficiency
- Multitasking abilities
- Problem-solving skills
- Team collaboration
- Forklift certification
Affiliations
- avid golfer
- loves sports
Certification
- forklift certified
Education and Training
other
Languages
Korean
References
References available upon request.
Timeline
Forklift Operator
Y. Hata
07.2025 - Current
Paint Department Manager/Outside Sales Representative
HPM Building Supply
06.2017 - Current
Cashier/Stand-Up Forklift Operator
Costco Wholesale Corp
02.2013 - 05.2025
Paint Department Manager
Miyake Concrete Accessories
01.2013 - 06.2017
Some College (No Degree) - Liberal Arts
University of New Mexico