Lona Christian
Brooklyn
Summary
Compassionate worker with over ten years of experience in personalized care and in customer service. Known for strong problem-solving abilities and effective collaboration with variety of different types work environments to improve client/customer outcomes and maintaining satisfaction.
Overview
16
16
years of professional experience
Work History
Direct care support assistant
New York State Office of Mental Health
Brooklyn
05.2019 - Current
- Developed personalized care plans in collaboration with healthcare professionals and families.
- Assisted clients with daily living activities, including personal hygiene and meal preparation.
- Monitored health indicators, reporting changes to medical personnel promptly.
- Coordinated transportation for medical appointments and social engagements.
- Maintained a clean, safe environment while adhering to infection control procedures.
- Provided personal care, including bathing, grooming, and toileting support.
- Sanitized surfaces and performed housekeeping tasks to ensure safety and comfort.
- Administered medications according to care plans and directives.
Brand Ambassador
Citibank/AMERICAN AIRLINES
Queens
11.2014 - 01.2015
- Collaborated with marketing teams to enhance promotional strategies and initiatives.
- Provided product knowledge training to new staff members on brand offerings.
- Monitored competitor activities and reported insights for strategic planning.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Employed basic selling techniques to engage with customers.
Customer Service Representative
Toys"R"Us
Middle Village
08.2009 - 01.2015
- Assisted customers with product inquiries and suggestions.
- Processed orders and handled customer transactions efficiently.
- Resolved customer complaints and provided effective solutions.
- Maintained knowledge of current promotions and product offerings.
- Trained new employees on customer service best practices.
Administrative Assistant
Susan Mckinney Nursing and Rehab Center
Brooklyn
06.2010 - 08.2012
- Coordinated daily schedules for nursing staff and patient appointments.
- Managed patient records using electronic health record systems.
- Organized meetings and prepared agendas for administrative discussions.
- Maintained office supplies and ordered necessary materials for operations.
Education
High School Diploma -
Norman Thomas High School For Commerical Studies
New York, NY06-2010
Liberal Arts
Queensborough Community College
Oakland Gardens, NYSkills
- Care plan development
- Personal care assistance
- Medication administration
- Customer relationship management
- Conflict resolution
- Record management
- Professionalism and etiquette
Timeline
Direct care support assistant
New York State Office of Mental Health
05.2019 - Current
Brand Ambassador
Citibank/AMERICAN AIRLINES
11.2014 - 01.2015
Administrative Assistant
Susan Mckinney Nursing and Rehab Center
06.2010 - 08.2012
Customer Service Representative
Toys"R"Us
08.2009 - 01.2015
High School Diploma -
Norman Thomas High School For Commerical Studies
Liberal Arts
Queensborough Community College