Lona Murphy
Montgomery,TX
Summary
Dynamic and self-motivated professional with a history of excellence in customer service and problem-solving, honed at Trisurant Third Party. Demonstrates exceptional teamwork, attention to detail, and a friendly, positive attitude. Proven track record of enhancing customer satisfaction and efficiently managing high-stress situations. Skilled in maintaining confidentiality and handling sensitive information, as showcased during tenure at Beechwood Church.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
Work History
Retired
Self-employeed
10.2019 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Secretary
Beechwood Church
04.2008 - 10.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Customer Service Representative
Trisurant Third Party
01.1998 - 04.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree -
La Vocational
Minden, La05-1972
High School Diploma -
Minden High School
Minden, LA05-1969
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time Management
- Self Motivated
Timeline
Retired
Self-employeed
10.2019 - 01.2025
Secretary
Beechwood Church
04.2008 - 10.2019
Customer Service Representative
Trisurant Third Party
01.1998 - 04.2008
No Degree -
La Vocational
High School Diploma -
Minden High School
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