Hi, I’m
London Brecheen
Slidell,La
Summary
Dedicated and dependable professional with a strong work ethic and a passion for growth and learning. Eager to adapt to new environments and challenges while demonstrating a proactive approach to acquiring new skills and knowledge. Recognized for reliability and a commitment to delivering high-quality results with a positive attitude. Thrives in dynamic settings, committed to contributing to team success and pursuing continuous professional development.
Overview
6
years of professional experience
Work History
Eight 60 LLC
Server/Shift Lead
01.2020 - Current
Job overview
- Ensured a positive dining experience by efficiently taking orders, delivering food and beverages, and providing attentive service.
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed multiple tables efficiently during peak hours, enhancing overall service speed.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu items and restaurant protocols for improved team performance.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Maintained cleanliness and organization of dining area to enhance ambiance and safety standards.
- Assisted in inventory management by monitoring stock levels and reporting shortages to management.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
BugKickers Plus
Customer Service Representative / Marketing
01.2020 - Current
Job overview
- Coordinated customer interactions, organized schedules, and ensured efficient office operations.
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Implemented feedback mechanisms to gather customer insights for service improvements.
- Analyzed common customer complaints to identify trends and recommend solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Slidell Orthodontics
Dental assistant
01.2024 - 01.2025
Job overview
- Prepared patients for treatment, assisted with adjustments, took impressions and X-rays, and provided patient education.
- Maintained accurate patient records, updating information in electronic health systems promptly.
- Educated patients on oral hygiene practices and post-treatment care to enhance recovery outcomes.
- Assisted orthodontists in patient treatment procedures, ensuring efficiency and comfort.
- Coordinated appointment scheduling, optimizing office calendar for maximum productivity.
- Trained new staff on clinical protocols and office procedures, fostering a cohesive work environment.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
DELTA COLLEGE
Certified dental assistant
01.2024
University Overview
GPA: GPA: 3.8 / 4.0
PENN FOSTER HIGHPenn, PA
High School Diploma
01.2023
Skills
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Microsoft Excel
- Payment processing
- Guest engagement
- Safe food handling
- High volume dining
- Quality control
LANGUAGES
English: Fluent
Timeline
Dental assistant
Slidell Orthodontics
01.2024 - 01.2025
Server/Shift Lead
Eight 60 LLC
01.2020 - Current
Customer Service Representative / Marketing
BugKickers Plus
01.2020 - Current
DELTA COLLEGE
Certified dental assistant
PENN FOSTER HIGH
High School Diploma