LONDON CASEY
Baltimore
Summary
Retail professional with track record of managing front-end operations and enhancing customer satisfaction. Known for delivering consistent results and fostering collaborative team environment. Reliable and adaptable, with strong skills in leadership, communication, and problem-solving, ensuring smooth operations and positive customer experiences.
Overview
6
6
years of professional experience
Work History
Frontend Supervisor
Ross Dress For Less
10.2022 - Current
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Recover and merchandise the store for each shift.
- Handle escalating situations quickly to prevent further escalation.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
Shift manager
Tropical Smoothie
06.2020 - 11.2020
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cook, clean, and manage food inventories.
- Provided excellent customer service to all customers who entered and left.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Cashier
Shrimp Shack
09.2019 - 01.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Cooked and delivered hot, fresh meals to tables on schedule.
- Promptly informed the manager of any issues.
- Greeted customers entering store and responded promptly to customer needs.
Education
Some college - Early childhood education
Northern Virginia CC
01.2022
High School Diploma -
King George High School
05-2020
Skills
- Problem solving
- Multitasking
- Sales
- Customer service
- Training and mentoring
- Inventory and stocking
- Cash register operation
- Workflow management
- Opening and closing procedures
- Complaint resolution
- Cash handling accuracy
Languages
English
Native or Bilingual
Timeline
Frontend Supervisor
Ross Dress For Less
10.2022 - Current
Shift manager
Tropical Smoothie
06.2020 - 11.2020
Cashier
Shrimp Shack
09.2019 - 01.2020
Some college - Early childhood education
Northern Virginia CC
High School Diploma -
King George High School
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