London Craver
Portland,OR
Overview
9
9
years of professional experience
Work History
Lead Customer Service Agent
Delta
07.2017 - 04.2024
- Assisted customers with product selection based on individual needs and preferences.
- Boosted company reputation by consistently delivering exceptional customer support and maintaining positive client relationships.
- Optimized workflow processes, ensuring timely completion of assigned tasks while maintaining high-quality standards in service delivery.
- Fostered a positive work environment through effective conflict resolution strategies and open communication among team members.
- Developed comprehensive knowledge of products and services, enabling swift problem-solving for customers.
- Reduced escalations by proactively identifying potential issues and implementing preventive measures accordingly.
- Generated detailed reports on team performance metrics, providing valuable insights into areas of improvement for management review.
Construction Worker
N/A
01.2016 - 06.2017
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Stock Room Associate
Safeway
01.2015 - 01.2016
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
David Douglas High School
Portland, ORAssociate of Science - Business Administration And Management
Portland Community College
Portland, ORSkills
- Call center experience
- Complaint Handling
- CRM software expertise
- Escalation management
- Fast Learner
- Customer Service
- Multitasking and Organization
- Problem-Solving
Timeline
Lead Customer Service Agent
Delta
07.2017 - 04.2024
Construction Worker
N/A
01.2016 - 06.2017
Stock Room Associate
Safeway
01.2015 - 01.2016
High School Diploma -
David Douglas High School
Associate of Science - Business Administration And Management
Portland Community College