London Dykes
Beaumont,TX
Summary
Committed Correctional Officer with experience in maximum security locations. Extensively trained in suicide prevention and defensive tactical techniques.
Overview
2
2
years of professional experience
Work History
Correctional Officer
Texas Department Of Criminal Justice
09.2023 - 08.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
Customer Retention Agent
Focus
05.2023 - 09.2023
- Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
- Reduced cancellations through empathetic listening, understanding client needs, and offering tailored support.
- Leveraged strong communication skills to clearly articulate product features, benefits, and pricing options to clients during calls or emails.
- Maintained accurate records of all interactions with clients, ensuring consistent follow-up actions were taken when necessary.
Cashier, Cook
Raising Cane's
02.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
Child Development Associate - Child Development
Lamar Institute of Technology
855 East Lavaca ,Beaumont TX, 7770505.2023
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Correctional facility procedures
- Restraint Techniques
- Trained in defensive tactics
- Prisoner Transport
- Suicide Prevention
- Staff Management
Timeline
Correctional Officer
Texas Department Of Criminal Justice
09.2023 - 08.2024
Customer Retention Agent
Focus
05.2023 - 09.2023
Cashier, Cook
Raising Cane's
02.2022 - 05.2023
Child Development Associate - Child Development
Lamar Institute of Technology
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