London Ford
IT
Sunbury,OH
Summary
Detail-oriented IT professional with 5 years of service in the U.S. Air Force and current experience as a Data Center Technician. Proven expertise in help desk support, system administration, network administration, and IT equipment procurement. Adept at managing ticketing systems, troubleshooting technical issues, and maintaining secure and efficient IT environments. Actively 80% through pursuing an associate degree in Computer Technology and Security+ certification to further enhance cybersecurity and IT knowledge.
Overview
5
5
years of professional experience
Work History
Security Forces
United States Air Force, USAF
04.2020 - 04.2022
- Reduced incidents of trespassing through vigilant monitoring of CCTV systems and access control points.
- Aided in the training of new Security Forces Patrolmen by sharing knowledge and best practices gained from years of experience on the job.
- Supported special event security detail by implementing crowd control measures and assisting guests as needed during high-profile events.
- Participated in regular drills simulating various emergency scenarios to ensure readiness for real-world situations requiring swift action from Security Forces Patrolmen.
Information Systems Technician
United States Air Force, USAF
04.2022 - 06.2024
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Trained users on how to properly operate equipment and software programs.
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
- Contributed to budget management by evaluating vendor proposals and negotiating cost-effective contracts for IT services or equipment purchases.
- Installed and configured network printers and other peripheral devices.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- System Administration: Active Directory management, system maintenance, user account setup, and permissions.
- Network Administration: Basic network troubleshooting, switch/router configuration, and network monitoring.
- Procurement: IT equipment purchase requisition, vendor coordination, and inventory management.
- Tools & Technologies: Microsoft Office Suite, Windows OS, Linux (basic), network tools, and security practices.
Data Center Technician
Direct Line Group
07.2024 - Current
- Installed and managed structured cabling infrastructure.
- Mentored junior staff members providing valuable technical knowledge-sharing opportunities that fostered a supportive work culture within the team.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Ensured data security and integrity, implementing robust backup and disaster recovery solutions.
- Streamlined server deployment processes, which facilitated faster system updates and upgrades.
Education
Associate Degree - Computer Technology
American Military University
01.2025
Skills
Networking issues
Accomplishments
- Air Force Gallant Unit Citation
Military honor awarded to Air Force Units that have shown extraordinary heroism while
engaged in armed combat with an enemy of the United States
- Joint Meritorious Unit Award
The only military ribbon award granted by the Department of Defense. It is the
organizational equivalent of the Defense Superior Service Medal that awards members of the
United States Armed Forces who perform 'superior meritorious service in a position of
significant responsibility'.
- Air Force Good Conduct Medal
Military honor awarded to Air Force service members who have displayed exemplary
behavior, efficiency, and fidelity in active federal military service.
- National Defense Service Medal
The oldest 'service medal' in the United States, this military honor recognizes those who
served honorably during a designated time period of which a 'national emergency' had been
declared during a time of war or conflict.
- Global War on Terrorism Service Medal
Military honor to recognizes those military service members who have performed service in
the War on Terror from September 11, 2001, to a date yet to be determined.
- Air Force Longevity Service Award
Military honor recognizing four years of credible service in the Air Force.
- Air Force Small Arms Expert Marksmanship Ribbon
Military honor awarded to service members who pass a weapons qualification course and
achieve an above-average score.
- Air Force Training Ribbon
MIlitary honor showing completion of air Force basic training.
- Nuclear Deterrence Operations Service Medal For participating in or directly supporting nuclear deterrence operations after 26 December 1991
Affiliations
The National Society of Leadership and Success
Timeline
Data Center Technician
Direct Line Group
07.2024 - Current
Information Systems Technician
United States Air Force, USAF
04.2022 - 06.2024
Security Forces
United States Air Force, USAF
04.2020 - 04.2022
Associate Degree - Computer Technology
American Military University
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