London Hawkins
Clover
Summary
Dynamic and results-oriented professional with a strong background in customer service and team collaboration at Lake Wylie Pizza. Proven ability to enhance customer satisfaction and manage high-pressure situations. Skilled in multitasking and effective time management, fostering a positive environment while mentoring team members to achieve their potential.
Overview
3
3
years of professional experience
Work History
Host, Cashier
Lake Wylie Pizza
04.2024 - 04.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Team Leader, Cashier, Barista
Big Time Boba
02.2023 - 02.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Cashier
Food Lion
08.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Real Estate License -
The CE Shop
08-2025
High School Diploma -
Clover High School
Clover, SC12-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Telephone reception
- Verbal and written communication
- Customer engagement
- Sales strategies
- Effective multitasking
- Ability to work well under stress
Timeline
Host, Cashier
Lake Wylie Pizza
04.2024 - 04.2025
Team Leader, Cashier, Barista
Big Time Boba
02.2023 - 02.2024
Cashier
Food Lion
08.2022 - 03.2023
Real Estate License -
The CE Shop
High School Diploma -
Clover High School
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