London Hopson
Beaverton,OR
Summary
Accountable insurance representative with a proven track record in client management and promoting insurance plans. Strong ability to handle multiple competing responsibilities simultaneously, showcasing exceptional time management skills. Committed to delivering outstanding customer service, bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving. Using service-oriented behaviors and understanding customer desires, while enhancing customer experiences and build loyalty through customized solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Infant/Toddler Room Assistant
Education Exploers
09.2024 - Current
- Assisted in tracking each child''s progress, sharing observations with parents during conferences for continuous improvement.
- Collaborated effectively with colleagues to provide consistent care and education for all children.
- Aided lead teacher with observation assessments which helped in identifying areas of improvement for each child.
- Organized naptime transitions efficiently by providing a calming atmosphere that facilitated restful sleep for young learners.
- Maintained cleanliness and organization of the classroom, ensuring a healthy environment for children to learn and grow.
- Learned about every child's unique interests in order to better tailor lessons that captured their attention.
Customer Service Representative/Licensed Insurance Agent
Everise
11.2020 - 09.2024
- Licensed Health Insurance agent- received license in June of 2021
- Worked with Medicaid insurance claims with Centene from April 2021-June 2021 and from January 2022- July 2022
- Sold Medicare insurance for Aon (July 2021-December 2021), Wellcare (July 2022-December 2022), and Humana (July 2023-December 2023)
- Worked with roadside assistance with Agero from November 2020- December 2020
- Did first set of scheduling for the Covid-19 vaccine in California with Maximus from January 2021- April 2021
- Customer service representative with H&R Block during the tax season of 2023 and 2024.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Optometric Technician/Receptionist
National Vision, Inc.
09.2015 - 01.2019
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Fitting Room Attendant
Target
10.2013 - 09.2015
- Assisted in loss prevention efforts by closely monitoring the fitting room area for any suspicious activity or theft attempts.
- Reduced theft by limiting number of items that each customer took into fitting rooms.
- Answered customer telephone calls to provide information about store policies and available merchandise.
- Maintained consistent communication with sales associates on the floor regarding customer needs and item availability.
- Collected discarded merchandise, sorted and returned to display racks.
- Exceeded customer expectations by going above and beyond in providing personalized assistance, fostering loyalty and repeat business.
Breakfast Attendant
Best Western NorthPark Inn
09.2014 - 11.2014
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Participated in regular staff meetings to discuss improvements or address any concerns within the team.
- Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
Cashier/Stocker
Walmart
10.2005 - 04.2012
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Business Administration And Management
Delgado Community College
New Orleans, LA01.2018
High School Diploma -
Ponchatoula High School
Ponchatoula, LA05-2004
Skills
- Scheduling
- Sales
- Training
- Microsoft Office
- Receptionist
- Microsoft Excel
- Filing
- Insurance Verification
- Medical Records
- Medical Terminology
- Insurance Sales
- Patience and empathy
- Adaptability and flexibility
- Observation and assessment
Certification
- Optometric Technician, 07/01/16, Present
- Licensed Health Insurance, 06/01/21, 08/01/24
- Licensed Health Insurance Agent, 06/01/21, 08/01/24
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Infant/Toddler Room Assistant
Education Exploers
09.2024 - Current
Customer Service Representative/Licensed Insurance Agent
Everise
11.2020 - 09.2024
Optometric Technician/Receptionist
National Vision, Inc.
09.2015 - 01.2019
Breakfast Attendant
Best Western NorthPark Inn
09.2014 - 11.2014
Fitting Room Attendant
Target
10.2013 - 09.2015
Cashier/Stocker
Walmart
10.2005 - 04.2012
- Optometric Technician, 07/01/16, Present
- Licensed Health Insurance, 06/01/21, 08/01/24
- Licensed Health Insurance Agent, 06/01/21, 08/01/24
No Degree - Business Administration And Management
Delgado Community College
High School Diploma -
Ponchatoula High School
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