Summary
Overview
Work History
Education
Skills
Timeline
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LONDON JENNINGS

Long Beach,USA

Summary

History includes managing customer service, sales and operational areas for United airlines. Well-versed in ticketing, ramp and gate processes. Excellent communication, prioritization and multitasking abilities. Experienced Passenger Service Supervisor adept at training, scheduling and leading team members to provide exceptional support. Investigates and resolves routine and complex passenger and service issues independently. Very skilled in anticipating and handling passengers' problems. Helps travelers have enjoyable, safe and on-schedule trips with timely assistance. Always ready for any need. Dependable and dedicated to supporting passengers and giving every rider safe and enjoyable trips. Proficient in safety and compliance requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases and navigating challenging conversations.

Overview

2
2
years of professional experience

Work History

Phone Sales Representative (seasonal)

See's Candies
Carson, California
10.2024 - 12.2024
  • Developed relationships with customers in order to increase sales opportunities.
  • Identified customer needs and offered appropriate solutions to meet those needs.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Assisted customers with payment processing, including credit card payments and other forms of payment.
  • Maintained up-to-date knowledge of all products and services available through the company.

Passenger Service Assistant

ABM Industries
Los Angeles, CA
09.2023 - 01.2024
  • Improved boarding efficiency by guiding passengers through airport processes and providing clear instructions
  • Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment
  • Streamlined luggage handling process, coordinating with baggage handlers for proper handling of fragile items
  • Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs
  • Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers

Customer Service Cashier

McDonald's
Whittier, CA
12.2022 - 05.2023
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries
  • Streamlined the checkout process for faster service and improved customer experience
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures

Education

High School Diploma -

Pioneer High School
Whittier, CA
06.2022

Skills

  • Baggage Handling Procedures
  • Conflict Resolution Techniques
  • Time Management Expertise
  • Problem Solving Abilities
  • Ticketing System Knowledge
  • Positive Attitude
  • Strong Interpersonal Skills
  • Patience and Tolerance
  • Excellent Communication
  • Stress Management
  • Decision Making Abilities
  • Goal oriented

Timeline

Phone Sales Representative (seasonal)

See's Candies
10.2024 - 12.2024

Passenger Service Assistant

ABM Industries
09.2023 - 01.2024

Customer Service Cashier

McDonald's
12.2022 - 05.2023

High School Diploma -

Pioneer High School
LONDON JENNINGS