Confident leader and team supervisor with background in materials movement. Reliable in enforcing strong safety measures and expertly allocating assignments to meet demand. Detail-oriented in inspecting for defects, operational problems and quality issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Kelly Kathleen Dove
Syracuse,NY
Summary
Overview
26
years of professional experience
Work History
ProSource of SyracuseSyracuse, NY
Account Manager, Inside Sales
11.2024 - Current
Job overview
- Developed and implemented sales strategies to increase revenue.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Updated accounts and maintained long-term relationships with clients.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
Serenity HomesSyracuse, NY
Owner
12.2018 - 11.2024
Job overview
- Hired contractors and oversaw contracting team to achieve necessary project requirements.
- Supervised remodeling projects at client homes, keeping projects on track.
- Determined financial estimates for clients based on length and requirements of desired remodeling.
- Maintained clean and hazard-free work areas to achieve operational safety and regulatory compliance.
- Read and understood operating manuals, blueprints and technical drawings to achieve accurate and safe repairs.
- Obtained proper permits and completed job safety analyses prior to beginning each new job.
- Identified issues affecting safety and addressed with shift supervisor for prompt resolution.
- Minimized costs by working and negotiating with multiple suppliers of necessary materials.
- Inspected sites before and after construction projects.
- Resolved labor, design and tool issues during construction projects.
- Coordinated phases of construction projects from inception to completion.
- Prepared and planned worksites to help jobs run smoothly.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Delegated work to staff, setting priorities and goals.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
American Airlines
Customer Service Agent/GSC
01.2015 - 01.2021
Job overview
- Responsible for 5-10 Customer Service Agents on a daily operation overseeing 8-10 departures on a given shift
- Coordinated passenger check in, supervised the Ticket counter, gate as well as baggage services
- Ensure proper corporate,FAA, DOT policies and procedures are followed by executing proper verbiage, making sure up to date signage are visible by all passengers as well as agents at the start of every shift
- Utilize effective teamwork and interpersonal skills to safely achieve company goals and major objectives.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
USAirways
Customer Service Agent/GSC
01.2007 - 01.2015
Job overview
- Extensive knowledge of company policy and procedure while adhering to strict safety regulations while monitoring domestic/international flights
- Completed order transactions and generated travel documentation and detailed itineraries.
- Comprehensive Supervisory duties while multi tasking of daily operations
- Efficient problem solving skills in high pressure/stress situations while maintaining the ability to act in a professional controlled manner
- Enumerate and specify procedures for implementing and administering written policies
- Extensive exposure to public and customer service requirements
- Ground Security Coordinator duties specified in the aircraft operator's security program
- The Ground Security Coordinator at each airport must conduct the following daily:
- (1) A review of all security-related functions for which the aircraft operator. acc aircraft operator is responsible, for effectiveness and compliance with this part, the aircraft operator's security program, and applicable Security Directives
- (2) Immediate initiation of corrective action for each instance of noncompliance with this part, the aircraft operator's security program, and applicable Security Directives at foreign airports where such security measures are provided by an agency or contractor of a host government, the aircraft operator must notify TSA for assistance in resolving noncompliance issues
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Henninger High School
01.1998
University Overview
Skills
- Staff Management
- Hiring and Staffing
- Contract Management
- Client Service
- Project Estimating
- Customer Relations
- Employee Development
- Negotiation
- Quality Management Systems
- Cost Reduction
- Design Coordination
- Verbal and Written Communication
- Regulatory Compliance
- Safety Protocols and Procedures
- Data Entry
- Customer Documentation Review
- Computer Reservation Software
- Baggage Handling Procedures
- Critical Thinking
- Creative Thinking
- Flexible Schedule
- Decision-Making
- Issue Resolution
- Documentation and Reporting
- Detail Oriented
- Problem-Solving
- Transportation Information
- Team Collaboration
Timeline
Account Manager, Inside Sales
ProSource of Syracuse
11.2024 - Current
Owner
Serenity Homes
12.2018 - 11.2024
Customer Service Agent/GSC
American Airlines
01.2015 - 01.2021
Customer Service Agent/GSC
USAirways
01.2007 - 01.2015
Henninger High School
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