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Steve Murray
Chillicothe
Summary
Dynamic Senior Account Manager with Prosource Technologies, adept at driving business growth through strategic account planning and exceptional customer relations. Proven expertise in negotiation and project management, fostering long-lasting client partnerships. Recognized for enhancing client satisfaction and retention, leveraging market analysis to identify new opportunities.
Overview
43
43
years of professional experience
Work History
Senior Account Manager
Prosource Technologies
06.2022 - Current
- Managed client relationships to enhance satisfaction and retention rates.
- Developed strategic account plans to align services with client objectives.
- Coordinated cross-functional teams to deliver tailored solutions for clients.
- Analyzed market trends to identify opportunities for business growth.
- Facilitated regular meetings with clients to review progress and address concerns.
- Developed long-lasting client relationships by providing exceptional customer service and support.
Account Manager
VanDyke, Inc.
05.1996 - 06.2022
- Managed client relationships, ensuring satisfaction and addressing concerns promptly.
- Developed strategic account plans to drive revenue growth and enhance service delivery.
- Coordinated cross-functional teams to support client initiatives and project execution.
- Analyzed market trends to identify opportunities for upselling and cross-selling services.
Police Officer
City of Waverly
01.1983 - 04.1996
- Enforced local laws and ordinances to maintain public safety and order.
- Responded to emergency calls, providing timely assistance in critical situations.
- Conducted thorough investigations of crimes, gathering evidence and interviewing witnesses.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- OPOTA Certified Instructor. Fingerprint Examiner.
Education
Ohio Peace Officer Training Certificate -
Waverly Police Academy
Waverly, OH01-1984
High School Diploma -
Waverly High School
Waverly, OH05-1980
Skills
- Business development
- Schedule management
- Excellent negotiation skills
- Partnership development
- Digital marketing
- Customer relations
- Territory management
- Strategic planning
- Sales expertise
- Scheduling
- Sales tactics
- Teamwork and collaboration
- Account management
- Customer relationships
- Strategic account planning
- Documentation and reporting
- Customer needs assessment
- Client relationship building
- Project management
- Relationship building
Interests
Timeline
Senior Account Manager
Prosource Technologies
06.2022 - Current
Account Manager
VanDyke, Inc.
05.1996 - 06.2022
Police Officer
City of Waverly
01.1983 - 04.1996
Ohio Peace Officer Training Certificate -
Waverly Police Academy
High School Diploma -
Waverly High School