London Rickard
Sanford,NC
Summary
Experienced restaurant team member with a solid foundation in Front of House (FOH) operations. Collaborates effectively with team members to deliver exceptional customer service experiences. Skilled in maintaining cleanliness and sanitation standards, restocking inventory, and overseeing dining room management tasks. Proactively seeks out opportunities to enhance customer satisfaction and uphold a positive dining environment.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Smallcakes Cupcakery & Creamery
09.2023 - 04.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Proficiently operated and maintained ice cream machine, ensuring smooth production and quality control.
- Skilled in frosting cupcakes to meet aesthetic and taste standards, contributing to overall product appeal.
- Efficiently packaged food items following established guidelines for freshness and presentation, optimizing customer satisfaction.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Managed phone lines and addressing any customer concerns with professionalism.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Jackson Day School
1209 Little Rock Road05.2024
Skills
- Strong Work Ethic
- Positive demeanor
- Phone Etiquette
- Cash handling proficiency
- Training and mentoring
- Guest Relations
- Cleaning and sanitation
- Multitasking and Organization
- Dependable and Cooperative
- Opening and closing procedures
- Stocking and Replenishing
- Dishwashing
Drawing/Painting
Self-taught artist with a keen interest in various artistic mediums such as painting, drawing, and digital art. Demonstrated ability to conceptualize and execute artistic visions independently. Continuously expands skills through dedicated practice, experimentation, and ongoing study of artistic techniques.
Timeline
Front of House Employee
Smallcakes Cupcakery & Creamery
09.2023 - 04.2024
High School Diploma -
Jackson Day School
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