London Thomas
Norco,Ca
Summary
Developed strong communication and observational skills in hands-on, animal-focused environment. Demonstrated ability to handle and care for animals, ensuring their health and well-being. Seeking to transition into new field, leveraging skills in problem-solving and team collaboration to contribute effectively.
Developed exceptional client interaction and administrative skills in professional office setting, now looking to transition into new field. Demonstrates ability to manage busy front desks, coordinate schedules, and handle inquiries efficiently. Ready to bring strong organizational and multitasking capabilities to dynamic and supportive environment.
Overview
4
4
years of professional experience
Work History
Barista
Steve's Coffee
Rancho Cucamonga, CA
10.2024 - Current
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Provided exceptional customer service, building rapport and enhancing overall cafe experience.
- Assisted in training new baristas on beverage preparation and customer service standards.
- Collaborated with team members to improve workflow efficiency during busy shifts.
- Adapted quickly to changing customer demands, maintaining service quality under pressure.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Animal Handler
Bates Barrel Horses Llc
Temecula, CA
04.2024 - Current
- Managed daily feeding and care routines for diverse equine species.
- Trained horses in groundwork and riding techniques, enhancing their performance.
- Conducted health and wellness assessments to monitor animal conditions.
- Provided treatment for minor/major animal injuries
- Maintained health records
- Provided mentorship to junior handlers, fostering skill development and teamwork.
- Streamlined feeding processes, improving efficiency of daily operations.
- Developed strong relationships with individual animals through trust-based handling practices that fostered a sense of security within their environment.
Restaurant Hostess
The Derby Room
Norco, CA
07.2022 - 02.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Communicated wait times effectively, enhancing guest satisfaction.
- Collaborated with servers and kitchen staff to coordinate service needs.
- Demonstrated strong multitasking skills by handling telephone, while attending in person guest needs seamlessly
- Promoted repeat business through engaging conversations with guests, remembering preferences and personalizing their experiences
Assistant/Receptionist
SecureChoiceLending
Riverside, CA
03.2022 - 06.2022
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Supported administrative staff by preparing documents and organizing files for easy access.
- Answering phones and setting appointments
- Creating files in a shared Google Drive
- Updating Excel spreed sheets
- Increased client retention by providing exceptional customer service
- Assisted in resolving client issues by listening attentively to their concerns and connecting them with the appropriate resources within the company
Education
GED -
Mount San Antonio College
Walnut, CA07-2026
High School Diploma -
Norco High School
Norco, CA05-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Multitasking and organization
- memory retention
- Equine first aid (IV's)
Accomplishments
Achieved 2023 Norco Horse Week Barrel Racing Champion Buckle, 2023 Day of the Cowboy Buckle, 2024 Race for a Cure Barrel Racing Champion Buckle, Multiple High School Rodeo Buckles, and competed Top 6 District 8 barrel racers for the state of california
Timeline
Barista
Steve's Coffee
10.2024 - Current
Animal Handler
Bates Barrel Horses Llc
04.2024 - Current
Restaurant Hostess
The Derby Room
07.2022 - 02.2024
Assistant/Receptionist
SecureChoiceLending
03.2022 - 06.2022
GED -
Mount San Antonio College
High School Diploma -
Norco High School