LONDON WASHINGTON
West Bloomfield,MI
Summary
Motivated and dedicated customer service professional with strong communication skills and a positive attitude. Eager to provide excellent service in a fast-paced restaurant environment while ensuring guests have a welcoming and enjoyable experience.
Overview
1
1
year of professional experience
Work History
Esthetician Assistant
Vibrant Beauty LLC
Southfield, MI
04.2025 - Current
- Welcome clients with professionalism and enthusiasm, guide them to treatment rooms, and escort them out.
- Proactively book clients for future services.
- Accurately handle monetary transactions using the Point-of-Sale system.
- Handle incoming calls professionally, providing information and addressing client needs.
- Document client medical histories, including allergies and sensitivities, and ensure all paperwork is accurate.
- Inform clients about available treatments and products to encourage return visits.
- Ensure treatment rooms are sanitized, organized, and fully stocked with supplies, ensuring cleanliness and organization of the facility.
- Track and manage product inventory levels for skincare lines and other supplies.
- Help with procedures as needed and prepare materials and supplies for cosmetic treatments.
- Clean and maintain treatment room equipment to ensure it's in proper working order.
- Keep reception, work, retail, and storage areas tidy and organized.
- Contribute to the overall smooth and efficient functioning of the spa or clinic.
- Take the initiative to solve problems and complete tasks without constant instruction.
- Educate clients on post-treatment care and recommended skincare routines.
- Share relevant information with co-workers and supervisors throughout the shift and at the end of the day.
- Assist licensed estheticians during facials, waxing, body treatments, and other skincare services.
- Set up tools, products, and equipment required for treatments.
- Apply basic skincare products under supervision (cleansers, masks, moisturizers).
- Manage appointment scheduling.
- Appointment scheduling and client check-in/out.
- Inventory management.
- Attention to detail and organization.
- Ability to work in fast-paced spa environments.
- Experienced with various hair types; analyzing scalp and hair to provide appropriate treatment.
- Manicuring and advanced nail techniques.
- Basic knowledge of anatomy, physiology and chemistry principles in relationship to the cosmetology field.
- Cutting hair using various tools to achieve blunt, graduated, layered haircut designs.
- Demonstrate procedures and precautions using appropriate products and techniques to control the spread of infection.
- Skin analysis, skin care, make-up and eyebrow arching.
- Removal of hair using wax, tweezers or depilatories.
- Roller sets using various bases and tools to achieve desired hair design.
- Use of thermal tools (irons and combs).
- Identify components of the law of color, using the color wheel to understand color relationship.
- Application of temporary color, semi-permanent color and permanent color.
- Application of special effects hair coloring of lightening to create versatile, fashionable hair colors.
Education
High School Diploma -
OSTC: Oakland Schools Technical Campus
Pontiac, MI06.2025
High School Diploma -
Novi High School
Novi, MI05.2025
Skills
Strong leadership and working well, professionally, with a team and individually
Career ready skills, including problem solving, communication, and collaboration
Customer service and hospitality
Maintains a calm, positive attitude in fast-paced, high energy environments
Demonstrates excellent communication and active listening skills
Adapts quickly to changing customer demands and business needs
Sanitation and sterilization practices
Interests
Self-Improvement, Physical Fitness, Reading Books, Nutrition, Sports, Music
Accomplishments
- OSTC Perfect Monthly Attendance Award: 2024 - 2025
ACTIVITIES/COMMUNITY INVOLVEMENT
Novi High School Varsity Pom Pon: 2021 - 2025 Novi High School Bella Voce Choir: 2021 - 2025 Make-A-Wish Foundation: Community Volunteer United Way Employee Giving Campaign: Community Volunteer/Contributor Novi High School Varsity Pom Pon: 2021 - 2025 Novi High School Bella Voce Choir: 2021 - 2025 Make-A-Wish Foundation: Community Volunteer United Way Employee Giving Campaign: Community Volunteer/Contributor
TECHNICAL SKILLS
Proficient in Google Docs/Drive/Slides
Timeline
Esthetician Assistant
Vibrant Beauty LLC
04.2025 - Current
High School Diploma -
OSTC: Oakland Schools Technical Campus
High School Diploma -
Novi High School