Highly motivated and goal oriented Customer Service Professional with 10+ years of experience in sales and customer services fields. An unwavering commitment to customer service, with the capability to build productive relationships, resolve complex issues, and win customer loyalty. Proven ability to established rapport with client and exceed sales quotes. Strong proficiency in convince customers towards optimal sales, through high level of determination, positive attitude and hard-work. Proven aptitude and skills to excel in a results-driven and customer-environment. Proficient in Word, Access, Excel, typing 50 WPM, and Data Entry. Strong leadership skills and capability to motivate and manage staff for great results.
Hi, I’m
Londonneazeya Hillman
Stockton,CA
Summary
Overview
25
years of professional experience
Work History
Uber Technologies San Inc.San Francisco, CA
UBER PARTNER/DRIVER
01.2015 - Current
Job overview
- Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety
- Assured that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is applied
- Drive V
- I
- P
- To various destinations upon request, with knowledge of various cities and efficient routes
- Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectations
- Maintained a score of a 4.8/5, receiving over 500 5 star service reviews and comments
- Delivered excellent customer service and established one-on-one relationships
IHSS Public AuthorityStockton, California
Care Provider
03.2012 - Current
Job overview
- Provided personal care and companionship to elderly clients in their homes.
- Assisted with daily living activities, such as bathing, dressing, grooming, toileting, and meal preparation.
- Administered medications according to instructions from the client's physician.
- Assessed client needs on an ongoing basis and reported any changes to the supervisor or case manager promptly.
- Facilitated emotional and mental well-being of clients via thoughtful communication.
- Helped clients maintain a clean and safe living environment by performing household tasks such as laundry and light housekeeping.
RESTORATION HARDWARETracy, CA
CUSTOMER SERVICE ADVOCATE
01.2010 - 01.2012
Job overview
- Efficiently help customers with orders in an inbound call center environment
- Position orders for customers and process credit card transactions
- Effectively communicate with customer's daily talk information clearly and accurately
- Commit to the assistance and support of others while maintaining a cheerful and helpful attitude
- Created and worked with issue tickets to locate numerous customers' orders
- Delivered excellent customer service and established one-on-one relationships
CLUB FIT USAStockton, CA
INTERN/SALES REPRESENTATIVE/PERSONAL ASSISTANT
01.2009 - 11.2010
Job overview
- Execute many duties as assistant to owner of fitness gym starting a new company
- Developed and maintained spreadsheets, answered emails, bookkeeping
- Actively served as a part of the first sales team and increased 12% sales
DELTA BLOOD BANKStockton, CA
RECRUITER
01.2005 - 01.2008
Job overview
- Employed new and current blood donors to different facilities in the San Joaquin Valley
- Administered heavy phones and sustained excellent customer service for the employees
- Increased sales by 10% and improved productivity and promoted good customer relations
- Quickly answered many concerns from donors such as medical and schedule inquiries
FORTUNE 800El Dorado Hills, CA
CUSTOMER SERVICE REPRESENTATIVE
01.2003 - 01.2004
Job overview
- Diligently conducted calls to customers who already have SBC local service to promote SBC long distance service, also to complete set-up of telephone service, scheduled appointments to set-up in home service, heavy phones and excellent customer service
- Successfully increased sales by 15% of this month annually
- Re-established long distant service to customers
CHEVRON STATIONS INC.Stockton, CA
CUSTOMER SERVICE REPRESENTATIVE
01.2000 - 01.2001
Job overview
- Processed transactions for customers; offered information regarding service stations, credit card, and cash handling, maintenance, expertly trained new employees
CALIFORNIA SERVICES FOR THE DEAFStockton, CA
CUSTOMER SERVICE REPRESENTATIVE
01.2000
Job overview
Education
HEALD BUSINESS COLLEGEStockton, CA
A.A.S from Business Administration
01.2009
University Overview
Emery High School Emeryville, CA
High School Diploma
06-1990
University Overview
Skills
- Consultative Sales
- Business Skills
- Increased Efficiency
- Credit Card Transactions
- Relationship Building
- Communication Skills
- Sales & Marketing
- Time Management
- Problem Resolution
Care Provider
Care Provider
IHSS
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
UBER PARTNER/DRIVER
Uber Technologies San Inc.
01.2015 - Current
Care Provider
IHSS Public Authority
03.2012 - Current
CUSTOMER SERVICE ADVOCATE
RESTORATION HARDWARE
01.2010 - 01.2012
INTERN/SALES REPRESENTATIVE/PERSONAL ASSISTANT
CLUB FIT USA
01.2009 - 11.2010
RECRUITER
DELTA BLOOD BANK
01.2005 - 01.2008
CUSTOMER SERVICE REPRESENTATIVE
FORTUNE 800
01.2003 - 01.2004
CUSTOMER SERVICE REPRESENTATIVE
CHEVRON STATIONS INC.
01.2000 - 01.2001
CUSTOMER SERVICE REPRESENTATIVE
CALIFORNIA SERVICES FOR THE DEAF
01.2000
HEALD BUSINESS COLLEGE
A.A.S from Business Administration
Emery High School
High School Diploma
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