Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Work Preference
Education
Hobbies and Interests
Timeline
Generic

Veronica Slouka

Eastvale

Summary

Seasoned professional with extensive experience in various types of security and management in the Private Sector. Client centered with a passion for success in genuine relationships and trusted provision of services. Proven track record of enhancing protocols and improving client satisfaction through effective communication, customer service and analyzation for successful audits. Detail-oriented team player with strong analytical skills, driving results in maintaining a safe environment. Ever growing and adapting for a safer future.


Overview

20
20
years of professional experience
1
1
Certification

Work History

Food Delivery Driver

Uber, 1725 3rd Street, San Francisco, California
02.2025 - Current
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Hours per week vary upon demand of deliveries; Work hours per week: 3-6 hours 3-5 days a week.
  • Pay is based on travel time and tips only; non-consistent pay other than PROP-22


Employer may be contacted.


Security Operations Center

Allied Universal, 1700 Iowa Ave #100, Riverside
03.2021 - 09.2021
  • Conducting surveillance of properties.
  • In communication with respected Law Enforcement and Emergency Medical Services.
  • Managed security operations center activities including threat monitoring, analysis, investigation, and response.
  • Supervisor: Account Manager: Jonas, Assistant Account Manager: Nicole
  • Annual Hourly Rate: $18.00
  • Hours per week: 32-40


Employer may be contacted.


Executive Security

Allied Universal, 2025 Gateway Pl #160, San Jose
10.2019 - 12.2019
  • Providing physical security for executive clientele.
  • Managing ingress/egress of visitors/contactors, improve current security protocols and procedures in place.
  • Providing breaks to other receptionists, granting access/badging of employees and visitors, compliance to client and employer ethics and policies.
  • Supervisor: Account Manager: Gabriel Gonzalez
  • Hourly Pay Rate: $20.00
  • 40 hours per week


Employer may be contacted.

Business Development Manager

Cypress Private Security
04.2013 - 04.2014
  • Business Development, cold calls, fabricating relationships of potential clients, security walk throughs/discussions on mitigating potential threats of the business or client grounds. Attending public BIDs for governments contracts, creating business proposals ;private security provision tailored to the specifications of the potential client security and physical protection demands.
  • Salary $700.00 weekly plus commission
  • Supervisor: CEO, Kes Narbutas
  • Hours per week 40-50


Do not contact this employer

Operations Manager

Andrews International, 3333 Bowers St, Santa Clara
05.2011 - 06.2012
  • Managing security operations for major establishments.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.


Supervisor: Director of Operations, Eric Opp

Annual Salary Pay: $55,000.00

Hours Per Week: 45+


You may contact this employer

Vendor Relations/Quality Assurance Manager

Andrews International, 433 N. Moss St, Burbank
02.2010 - 05.2011
  • Managing vendors and Anti-Piracy provision for North America continent.
  • Ensuring proper security operations are understood.
  • Obtain more business for Andrews International.
  • Review security provision and billing of vendors.
  • Obtain legal documents to conduct business.
  • Train anti-piracy agents and special events security.
  • 40 + hours per week
  • hourly pay rate: $25.00
  • Supervisor: Rei Reid/Bailey Director of Anti-Piracy


This employer may be contacted.

Receptionist/Security

Andrews International, 455 N. Moss St, Burbank
03.2009 - 09.2009
  • Temporary Assignment
  • Providing physical security.
  • Safety and security training and audits.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • 40 hours per week
  • Hourly Pay Rate: $24,00
  • Supervisor: Corey English, Operations Manager


Employer may be contacted.

HR Recruiter/Security Coordinator

Andrews International, 455 N. Moss, Burbank
01.2008 - 01.2009
  • Interview and screen potential candidates for hire.
  • Conduct presentations of Andrews International to establishments throughout the Inland Empire and San Gabriel Valley to obtain quality candidates.
  • Work with Security Management on site to understand what type of experience is needed for specific security positions.
  • Train anti-piracy and special events security.
  • Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
  • Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
  • Ensured compliance with safety regulations by conducting regular audits and addressing any identified issues.
  • Contributed consistently to the development and improvement of company-wide security policies, upholding best practices in all aspects of work.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Increased diversity in candidate pools by executing inclusive recruitment practices and participating in job fairs.
  • Hours per week: 40+
  • Hourly pay rate: $17.00
  • Supervisor: Human Resources Manager, Nancy Alexander


Employer may be contacted.

Client Support Representative/Anti-Piracy Agent

Andrews International, 455 N. Moss St, Burbank
06.2007 - 06.2008
  • Providing various types of security to clients on a national basis.
  • High volume of incoming and outgoing calls.
  • Data entry, fast paced environment.
  • Staffing and scheduling.
  • Mitigating potential federal crimes/criminal activity;federal statutes enforced for anti-piracy.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Increased customer satisfaction with personalized follow-up strategies.
  • Coordinated with cross-functional teams to ensure seamless service delivery.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
  • Hours per week: 40+
  • Hourly pay rate: $14.00
  • Supervisor: Rei Reid/Bailey, CSC/Anti-Piracy Director


Employer may be contacted.

Security Ambassador/Public Safety Officer

Andrews International, 455 N. Moss St, Burbank
09.2006 - 06.2007
  • Safety and security, radio communications, CCTV, CPR, First Aid and AED Cert.
  • Enforce State Penal Codes on Private Property assigned.
  • Responding to medical emergencies, theft, misconduct on property, and other crimes reported to assist/manage.
  • Report writing, follow-up investigations, foot, bike, and vehicle patrol.
  • Working with clients and local police as needed to mitigate crime/criminal activity on the property.
  • Hours per week: 40+
  • Hourly Pay Rate: $10.76
  • Supervisor: Security Lieutenant Eric Richards


Employer may be contacted.

Accounts Payable Assistant

Royalty Mortgage, 7611 Etiwanda Ave,
03.2005 - 03.2006
  • Managing company and CEO finances, making business deposits, providing breaks to the receptionist, and doing various types of duties for the staff on and off site.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Managed expense report processing, verifying receipts for accuracy and compliance with company policies before reimbursement.
  • Hours per week: 25+
  • Hourly pay rate: $8.50
  • Supervisor: Accountant, Teri Kite

Education

Associate of Science - Administration of Justice

Riverside City College
Riverside, CA
06-2024

Associate of Arts - Philosophy, Humanities, Arts

Riverside City College
Riverside, CA
06-2024

Associates - Social and Behavioral Studies

Riverside Community College
Riverside, California
01.2022

Associates - Communications, Media, and Languages

Riverside Community College
Riverside, California
01.2022

Skills

  • Outstanding Customer Service
  • Effective Communicator
  • Creative
  • Innovative
  • Analytical
  • Avid Learner
  • Compassionate
  • Detail Oriented
  • Results Driven
  • Team Player
  • Prioritization
  • Improvement Seeking
  • Investigative
  • Microsoft Office
  • Google
  • Interpersonal communication
  • Team collaboration
  • Report writing

Certification

  • Certified CPR and First, Heart Association
  • Student Pilot Certificate, Federal Aviation Administration
  • Certified Basic Life Support, Heart Association
  • Licensed Guard, Bureau of Security and Investigative Services, State of California
  • Certified CERT, City of Eastvale Emergency Response Team

Affiliations

  • Active Practicing Roman Catholic
  • Member of the 99's International Organization of Women Pilots
  • City of Eastvale Emergency Response Team

Accomplishments

    Dean's List, GPA 3.0 or higher for graduating year 2024

Work Preference

Education

other,other

Hobbies and Interests

Cooking, Family, Law, Philosophies, Health, Aviation, Sports,

Timeline

Food Delivery Driver

Uber, 1725 3rd Street, San Francisco, California
02.2025 - Current

Security Operations Center

Allied Universal, 1700 Iowa Ave #100, Riverside
03.2021 - 09.2021

Executive Security

Allied Universal, 2025 Gateway Pl #160, San Jose
10.2019 - 12.2019

Business Development Manager

Cypress Private Security
04.2013 - 04.2014

Operations Manager

Andrews International, 3333 Bowers St, Santa Clara
05.2011 - 06.2012

Vendor Relations/Quality Assurance Manager

Andrews International, 433 N. Moss St, Burbank
02.2010 - 05.2011

Receptionist/Security

Andrews International, 455 N. Moss St, Burbank
03.2009 - 09.2009

HR Recruiter/Security Coordinator

Andrews International, 455 N. Moss, Burbank
01.2008 - 01.2009

Client Support Representative/Anti-Piracy Agent

Andrews International, 455 N. Moss St, Burbank
06.2007 - 06.2008

Security Ambassador/Public Safety Officer

Andrews International, 455 N. Moss St, Burbank
09.2006 - 06.2007

Accounts Payable Assistant

Royalty Mortgage, 7611 Etiwanda Ave,
03.2005 - 03.2006

Associate of Arts - Philosophy, Humanities, Arts

Riverside City College

Associates - Social and Behavioral Studies

Riverside Community College

Associates - Communications, Media, and Languages

Riverside Community College

Associate of Science - Administration of Justice

Riverside City College