Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Languages
Affiliations
Interests
Timeline
Accomplishments
Babysitter
Lonetta Green

Lonetta Green

Memphis,TN

Summary

I am a trustworthy facilitator committed to following safety procedures to ensure child and or adult protection. I am a compassionate mentor demonstrating appropriate behaviors and emotions as role model for children and adults. I am seeking an adolescent counselor position with an organization that appreciates dedication and attention to detail.

I am also a dedicated customer service specialist providing skills to prioritize and multi-task in fast-paced working environment. I can and I will successfully work as part of team to reach personal and business goals. I am known for successfully handling escalated customer support issues in a safe and timely manner.

Overview

26
26
years of professional experience

Work History

Home Health Caregiver

At Home Health Care Agency
Cordova, TN
08.2023 - Current
  • Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
  • Monitored patient vital signs and reported changes to physician or nurse.
  • Observed safety precautions related to infection control practices in all areas where duties are performed.
  • Provided respite care services for family members who need relief from caring for their ill relative.
  • Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
  • Responded quickly and appropriately to emergency situations involving assigned patients.
  • Administered medications as directed and documented medication administration in accordance with established policies and procedures.
  • Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
  • Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
  • Transported clients to medical appointments or other destinations when necessary.
  • Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.

Delivery Driver

Chick-fil-A
Bartlett, Tennessee
12.2021 - Current
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Received daily delivery instructions and route assignments from dispatch.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.

Instacart Shopper

Instacart
Memphis, TN
06.2019 - Current
  • Prepared orders for delivery, including selecting items from shelves, bags and boxes.
  • Scanned products using hand-held scanners.
  • Sorted merchandise according to type and size for easy retrieval during order fulfillment process.
  • Informed customers about specials, new products or promotions available in store.
  • Loaded groceries into customers' vehicles in a safe manner.
  • Provided exceptional customer service throughout the shopping experience.
  • Verified product quality and quantity against customer orders.
  • Assisted other shoppers when needed to expedite their shopping experiences.
  • Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
  • Ensured accuracy of orders by double checking contents before bagging each item.
  • Monitored expiration dates on items to guarantee freshness for customers.
  • Collaborated with team members to complete tasks efficiently within allotted time frames.
  • Greeted customers and responded to inquiries in a friendly and professional manner.
  • Delivered groceries on time according to company standards for customer satisfaction.
  • Resolved customer complaints quickly and professionally.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.

Uber Partner

Uber
Memphis, TN
02.2018 - Current
  • Provided customer service by answering questions, providing recommendations, and responding to feedback.
  • Organized vehicle maintenance and ensured it was up to date with all required certifications.
  • Provided helpful information about local attractions or points of interest upon request from customers.
  • Maintained valid driver's license at all times according to state regulations.
  • Greeted passengers and provided a safe and comfortable ride to their destination.
  • Followed company policies and procedures related to driver conduct on the road.
  • Communicated regularly with Uber support staff regarding any issues that arose during trips.
  • Maintained cleanliness of interior and exterior of vehicle.
  • Managed customer complaints professionally and courteously.
  • Monitored traffic conditions in order to plan the most efficient route for each passenger.
  • Assisted passengers with loading luggage into the trunk of the car when needed.

Education

Medical Office Professional (MOP) - Medical Office

Concorde Career College
Memphis, TN
06-2013

Customer Service Certification - Customer Service

Messick Vocational School
Memphis, TN
04-2000

Some College (No Degree) - Youth Ministries

Point University
Atlanta, GA

Skills

  • Meal Preparation
  • Dementia Care
  • Palliative Care
  • Personal Hygiene Assistance
  • Compassionate Care
  • Vital signs monitoring
  • Emotional Support
  • Advocacy
  • Behavior Modeling
  • Youth development
  • Crisis Response
  • Conflict de-escalation
  • Positive Reinforcement
  • Safety Monitoring
  • Youth supervision
  • Social skill development
  • Mentoring abilities

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Languages

English
Native language
American Sign Language
Upper Intermediate (B2)
B2

Affiliations

  • I love photography, decorating and culinary arts. I appreciate the small things in life.
  • People are my passion and I love to serve.

Interests

Photography

Cooking Homecooked Meals (Culinary Arts)

Decorating

Event Planning

Timeline

Home Health Caregiver

At Home Health Care Agency
08.2023 - Current

Delivery Driver

Chick-fil-A
12.2021 - Current

Instacart Shopper

Instacart
06.2019 - Current

Uber Partner

Uber
02.2018 - Current

Medical Office Professional (MOP) - Medical Office

Concorde Career College

Customer Service Certification - Customer Service

Messick Vocational School

Some College (No Degree) - Youth Ministries

Point University

Accomplishments

  • I have earned favorite shopper recognitions by numerous customers and my Instacart team. I have received several customer service awards over the years for exceptional service provided.

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Lonetta Green