Long Le
Silver Spring,MD
Summary
Performance-driven Technical Specialist enthusiastic about improving business IT standards and optimizing resources. Eager to leverage 9 years of field experience in new position with room for advancement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Specialist
M.C Dean
11.2020 - Current
- Performed routine maintenance on servers/network equipment ensuring optimal uptime and availability across all critical systems for The Pentagon and all its leased facilities.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
Field Service Engineer
Ahold Delhaize
09.2019 - 11.2020
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Scheduled service calls according to customer location and urgency of need.
- Investigated and troubleshot 3-40 product service issues weekly.
IT Support Specialist
M.C Dean
06.2018 - 09.2019
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 45 employees.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Field Service Engineer
CompuCom
03.2016 - 06.2018
- Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Performs basic computer hardware/equipment installations.
Provide maintenance and break-fix services for covered equipment - Imaging laptops and Apple devices for deployment.
- Maintain all IT hardware including but not limited to: POS, PC, printers, lookup terminals, AP’s, servers, network switches, MCC chassis, and handheld devices
Field Service Engineer
NCR
04.2015 - 03.2016
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
Education
Associate of Applied Science - Computer Networking And Telecommunications
TESST College of Technology
Beltsville, MD01.2016
High School Diploma -
Springbrook High School
Silver Spring, MD06.2013
Skills
- Technical support knowledge
- Telecommunications
- Security understanding
- Network Administration
- Proficient in Microsoft Office, SQL, Windows, Servers Windows, AMAG, CCure, Gallagher
- Virtualization Technologies
- Change Management
- Project Management
- Project Planning
- Application support
- Data Analysis
- Quality Assurance Testing
Certification
- CompTIA A+
- CompTIA Security+
- CompTIA CASP+
- AMAG certified
- CCure certified
- Gallagher certified
Timeline
Technical Specialist
M.C Dean
11.2020 - Current
Field Service Engineer
Ahold Delhaize
09.2019 - 11.2020
IT Support Specialist
M.C Dean
06.2018 - 09.2019
Field Service Engineer
CompuCom
03.2016 - 06.2018
Field Service Engineer
NCR
04.2015 - 03.2016
Associate of Applied Science - Computer Networking And Telecommunications
TESST College of Technology
High School Diploma -
Springbrook High School