Long Liu
Phoenix,Arizona
Summary
Organized waiter with extensive hospitality experience and a proven history of cultivating top-level service. Empowering leaders brings excellent communication skills and commitment to employee wellness. Manages high-performing teams with collaborative support and emotional intelligence.
Overview
5
5
years of professional experience
Work History
Server Manager
Haiyang Liu
Phoenix, AZ
04.2019 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
- Took accurate food and drink orders, using a POS ordering software system.
- Checked on guests during meals to ensure satisfaction with each course.
- Provided excellent customer service by anticipating guest needs, responding promptly, and acknowledging all guests, however busy and whatever time of day.
- Resolved customer complaints in a polite manner according to company policy.
- Promptly reported any maintenance issues concerning kitchen equipment or dining areas.
Boba Barista
Henry F.
Phoenixville, Arizona
01.2022 - 05.2022
- Maintained cleanliness of the work area, including countertops, drink preparation tools, and utensils.
- Greeted customers and answered questions about menu items.
- Restocked supplies such as straws, cups, and napkins for the barista station.
- Kept up with current drink recipes and trends in the boba industry.
- Operated cash register to process payments from customers.
Education
Bachelor of Science - Pre-Dentistry
Arizona State University
Tempe, AZ05-2026
Skills
- Performance Improvement
- Customer Satisfaction
- Adaptable
- Conflict resolution techniques
Languages
English
Professional
Chinese (Mandarin)
Professional
Timeline
Boba Barista
Henry F.
01.2022 - 05.2022
Server Manager
Haiyang Liu
04.2019 - Current
Bachelor of Science - Pre-Dentistry
Arizona State University