Brent M. Watkins
Xenia,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.
Overview
15
15
years of professional experience
Work History
Server Manager
Ace Asian Cafe
Beavercreek, OH
03.2018 - Current
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
General Manager
Choe's Asian Gourmet
Beavercreek, OH
05.2015 - 03.2018
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Owner/Operator
Judah Contracting
Xenia, OH
07.2007 - 01.2015
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Education
Clinton-Massie High School
Clarksville, OH05.2001
Skills
- Delegating Assignments and Tasks
- Fire Safety Regulations
- Health Code Compliance
- Equipment Maintenance
- Supply Ordering and Management
- Server Improvements
- Disciplinary Action
- Managing Deliveries
- Staff Scheduling
- Menu Pricing and Writing
- Payroll Submission
- Billing and Payment Processing
- Employee Development
- Staffing and Sales Reporting
- Monitoring Food Preparation
- Overseeing Personnel
- Server Systems
- Investigating Complaints
- Anticipating Problems
- Employee Performance Evaluations
- Restaurant Operation
- Front of House Management
- Performance Improvement
- Labor and Overhead Cost Estimation
- Brand Loyalty
- Money Handling
- Training New Hires
- Database Interface and Query Software
- Server Configuration
- Payroll Administration
- Equipment Preparation
- Organizing and Prioritizing
- Hospitality Management
- Storage Organization
- Credit Card Transaction Processing
- Class Coordination
- Providing Feedback
- Guest Satisfaction
- Operational Efficiency
- Employee Programs
- Customer Needs Assessments
- Special Requirements
- Table Preparation
- Parking Assistance
- Customer Experience
- Performance Strategies
- Expectation Setting
- Customer Engagement
- Guest Relations
- Liquor Law Compliance
- Developing Special Dishes and Recipes
- Inventory Management Software
- Intuit QuickBooks
- Facilities Planning
- Managing Reservations and Large Parties
- Calendar and Scheduling Software
- Customer Retention
- POS Terminal Operations
- Enforcing Nutritional Standards
- Catering Services
Timeline
Server Manager
Ace Asian Cafe
03.2018 - Current
General Manager
Choe's Asian Gourmet
05.2015 - 03.2018
Owner/Operator
Judah Contracting
07.2007 - 01.2015
Clinton-Massie High School
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