LONG NGUYEN
Lawrenceville,GA
Summary
Experienced Service Professional with over 16 years in management, industrial equipment operation, and high-volume customer service. Supervised teams of 7-12 and trained over 50 employees while supporting operations for 220 guests nightly and reconciling up to $5,000 in cash daily. Holds a Bachelor's degree with intermediate skills in Microsoft Excel and Word.
Overview
17
17
years of professional experience
Work History
Assistant Manager / Server / Expeditor / Food Runner
TUK TUK THAI FOOD LOFT
Atlanta, GA
10.2019 - 08.2026
- Supervised seven to twelve front-of-house employees per shift during high-volume operations serving 220 guests nightly, ensuring efficient service delivery.
- Supported daily sales ranging from $3,000 to $12,000, achieving peak sales of $15,000 while ensuring quality service.
- Managed daily operations of restaurant and staff schedules.
- Managed opening and closing procedures, secured premises, and verified completion of cleaning and side-work.
- Reconciled cash up to $5,000 daily and processed credit card settlements for bank deposits.
- Utilized Aloha POS to manage checks, apply discounts, and resolve payment issues; documented sales in Microsoft Excel.
- Resolved customer complaints and special requests by coordinating with servers and kitchen staff, enhancing overall guest satisfaction.
- Ordered necessary supplies for daily operations, ensuring availability for staff and service. and coordinated repairs with contractors.
- Trained employees in server, expeditor, and food runner roles, contributing to team skill development and recognized as Employee of the Month and Year.
Server / Catering Team Lead
HAPPY VALLEY RESTAURANT
Norcross, GA
02.2010 - 09.2019
- Facilitated large off-site catering events for up to 700 guests across multiple states.
- Coordinated transportation of food and event materials for timely setup and breakdown at off-site events.
- Supervised team of 3-7 employees, assigning tasks and overseeing service delivery to enhance guest experience.
- Trained new employees, adapting to varying schedules and client requests for seamless integration into team.
Machine Operator
GEORGIA PLATING
Covington, GA
06.2011 - 08.2014
- Operated two computer-controlled acid chloride zinc electroplating lines and an e-coat immersion system in production environment.
- Monitored pH and chemical conditions, adjusting acids and process chemicals to maintain optimal plating quality.
- Managed loading and unloading of production lines, ensuring timely workflow and accurate documentation of production activities.
- Conducted quality inspections on finished parts, identifying defects and implementing corrective actions to uphold quality standards.
- Trained multiple new hires on equipment operation, workflows, and job procedures.
Education
Bachelor's Degree - Entertainment & Media Studies; Minor in Film Studies
UNIVERSITY OF GEORGIA
Athens, GA05-2019
Undergraduate Coursework -
GEORGIA PERIMETER COLLEGE
Dunwoody, GA01-2015
Skills
- Industrial Equipment Operation
- Chemical monitoring
- Quality inspection
- Data Entry
- Team Supervision
- Employee Training
- Customer service
- Cash management
- Vendor management
- Staffing management
- Shift management
- Independent Work
- Aloha POS
- Electroplating equipment
- E-Coat system
- Production documentation
- Quality assurance
- Safety compliance
Additional Qualifications
Fluent in English and Vietnamese, Valid Georgia driver's license, Able to lift 50+ pounds, stand and walk for 10+ hours, meet deadlines, and work effectively both independently and as part of a team, Experienced with morning, evening, weekend, high-volume, and multi-state assignments
Timeline
Assistant Manager / Server / Expeditor / Food Runner
TUK TUK THAI FOOD LOFT
10.2019 - 08.2026
Machine Operator
GEORGIA PLATING
06.2011 - 08.2014
Server / Catering Team Lead
HAPPY VALLEY RESTAURANT
02.2010 - 09.2019
Bachelor's Degree - Entertainment & Media Studies; Minor in Film Studies
UNIVERSITY OF GEORGIA
Undergraduate Coursework -
GEORGIA PERIMETER COLLEGE