Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Long Phan

Fort Wayne,IN

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged my customer service and process automation skills at FedEx to significantly improve user experience and productivity. My tenure at Sam's Club and Thai Corp Vietnam honed my accuracy in financial transactions and ability to resolve issues, fostering customer loyalty and team collaboration.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Nails Tech

Self Employed Services
04.2024 - Current

As an professional licensed manicurist, my job is to take care customer nails and make it have better look.

This job has helped me to build patience, customer service skill.

Cashier

Sam's Club
11.2020 - 09.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Cashier

Thai Corp Vietnam
05.2012 - 10.2015
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Load and Balance

FedEx
09.2010 - 05.2012
  • Mitigated risks associated with application deployment through diligent planning and execution of rollout strategies, ensuring minimal impact on endusers.
  • Enhanced platform usability by streamlining the user interface and optimizing load times.
  • Streamlined workflows through process automation, reducing manual intervention and increasing overall productivity.
  • Increased customer satisfaction with prompt issue resolution, providing clear communication and thorough troubleshooting.

Education

Associate of Science - Aviation

Ivy Tech Community College of Indiana
Fort Wayne, IN
05-2025

Associate of Science - IT Network Security

Hoa Sen University
Ho Chi Minh City
05-2010

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration
  • Issue resolution

Certification

Private Pilot License

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

Nails Tech

Self Employed Services
04.2024 - Current

Cashier

Sam's Club
11.2020 - 09.2023

Cashier

Thai Corp Vietnam
05.2012 - 10.2015

Load and Balance

FedEx
09.2010 - 05.2012

Associate of Science - Aviation

Ivy Tech Community College of Indiana

Associate of Science - IT Network Security

Hoa Sen University
Long Phan