Long Trang

CATONSVILLE,MD

Summary

Dedicated and high-energy professional with over 10 years of experience in high-volume service operations and team leadership. Proven track record in mentoring staff, exceeding operational goals, and managing complex financial transactions with 100% accuracy. Expert in maintaining strict adherence to safety and regulatory protocols while ensuring elite customer satisfaction in fast-paced environments. Committed to the Southwest promise of a caring attitude and operational excellence.

Overview

years of professional experience

Certification

Work History

Server/Designated Trainer

The Cheesecake Factory

04.2016 - Current

Operational Leadership: Serve as a mentor for new hires, providing "on-the-floor" training to ensure strict adherence to corporate service standards and health safety protocols.
Financial Accuracy: Manage high-volume cash and credit transactions with 100% accuracy, utilizing POS systems to handle complex billing and daily reconciliations.
High-Volume Excellence: Deliver seamless service to 60+ guests per shift in a 250+ item environment, consistently ranking in the top tier for speed and efficiency.
Sales Growth: Consistently exceed per-shift targets by 15% through strategic upselling and product knowledge.
Technical Proficiency: Utilize OpenTable and advanced POS systems to coordinate guest flow and operational timing.

Restaurant Server

Red Lobster

06.2014 - 02.2016

Subject Matter Expertise: Maintained advanced knowledge of all products and regulations to assist guests with informed decision-making.
Customer Relations: Regularly monitored guest satisfaction and proactively addressed needs to ensure high-quality service delivery.
Revenue Optimization: Suggested additional items to customers to increase both satisfaction and station sales.

Education

High School Diploma -

Catonsville High School

Catonsville, MD

05-2013

Skills

Operational Efficiency: Maintaining on-time performance and managing resources
Financial Integrity: Handling cash, credit, and complex transactions accurately
Regulatory Compliance: Adhering to safety, health, and federal protocols

Customer Excellence: Providing "Special Care" to internal and external stakeholders
Leadership & Mentorship: Training and evaluating a team