Long Vang
Sacramento,CA
Summary
Conscientious Field Service Technician with 21-year background managing installation, repair and maintenance tasks. Talented at diagnosing errors and determining solutions. Maintaining equipment for customer and developing great customer relationships.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Field Service Technician
JMP Office Technology
Sacramento, CA
06.2003 - Current
- Performed preventative maintenance and repairs on a variety of equipment.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Repaired and maintained production machinery in accordance with manufacturer specifications.
- Diagnosed problems using advanced diagnostic tools such as multimeters.
- Provided technical support to customers over the phone and via email.
- Performed troubleshooting on electronic systems.
- Assisted with installing and training of customers on equipments.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Drove and maintained company vehicle, keeping in peak condition.
- Handled telephone support calls to determine issues and provide solutions.
Education
Electronic Engineering
DeVry
Pomona, CASkills
- Customer Service
- Hardware and software installation
- Customer training
- Preventive Maintenance
- Courteous and Professional
- Troubleshooting and repair
- System Installation
Certification
- DS1200I
- DS200\600
- WTS-P
- EMS\G2
- Low to High end Mailing System
- Mach 5\6
- Low to Mid Level Inserters
Timeline
Field Service Technician
JMP Office Technology
06.2003 - Current
Electronic Engineering
DeVry