Alexander Antonellis
Roseville,CA
Summary
A Full time college professional with a lengthy background in Aircraft Maintenance, showcasing a blend of skills in critical thinking and soft skills in customer service. Excelled in high-stress situations, enhancing aircraft safety and reliability, while also achieving increased customer service skills working as a customer service representative at U-haul.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Part-time Customer Service Representative
U-haul
12.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Aircraft Maintenance Technician
USAF
01.2019 - 01.2024
- Maintained accurate records of all maintenance tasks performed
- Collaborated with other technicians to complete complex repairs and improve team efficiency.
- Inspected airframes to detect wear and other defects.
- Evaluated individual aircraft components to identify and troubleshoot issues.
- Lubricated shafts, bearings, and gears to maintain optimal performance.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Obtained fuel and oil samples to check for contamination.
- Troubleshot mechanical, hydraulic, pneumatic and electrical systems and tested equipment following repairs.
Life Guard
Marty Snook Pool
06.2019 - 09.2019
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
South Hagerstown High School
Hagerstown, MD06-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
Air Frame and Power Plant License
Timeline
Part-time Customer Service Representative
U-haul
12.2023 - 07.2024
Life Guard
Marty Snook Pool
06.2019 - 09.2019
Aircraft Maintenance Technician
USAF
01.2019 - 01.2024
Air Frame and Power Plant License
High School Diploma -
South Hagerstown High School
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