Chelsea Penn

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Pushed and stocked product in multiple departments and consistently met time targets.
• Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
• Reduced out-of-stock occurrences with timely reordering of popular products based on sales trends analysis.
• Supported promotional events by setting up attractive displays according to planogram guidelines.

• Checked expiration dates and rotated products to verify freshness and avoid spoilage.
• Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Maintained tidy and organized work area to comply with cleanliness standards.

Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.

• Maintained a clean and organized work environment, promoting safety and productivity.
• Proved successful working within tight deadlines and a fast-paced environment.
• Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

• Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
• Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
• Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
• Prepared raw materials for cooking by cutting vegetables and preparing dough.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Bussed and reset tables to keep dining room and work areas clean.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Handled cash transactions accurately, contributing to balanced daily financial reports.

• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Inspected incoming and outgoing materials for accuracy and quality.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

• Maintained an organized work area, ensuring efficient access to tools, materials, and supplies for optimal productivity.
• Produced high-quality garments through careful monitoring of stitch quality and consistency.
• Supported performance targets by maintaining clean and neat work areas.
• Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
• Met strict deadlines for garment production by efficiently managing workload and prioritizing tasks.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.