Terica Bell
Memphis,TN
Summary
Results-oriented professional with experience in Customer Service and Management as a Reservation Manager at U-Haul. Expertise in upselling services and enhancing productivity, leading to measurable improvements. Proficient in Conflict Resolution, Inventory Control, and Microsoft Office applications to streamline operations.
Overview
8
8
years of professional experience
Work History
Reservation Manager
U-Haul
02.2024 - Current
- Balanced inventory for regional centers and dealerships, ensuring optimal stock levels.
- Facilitated transfer and dispatch of rental equipment and supplies efficiently.
- Coordinated daily office operations, including scheduling and payment collection.
- Boosted productivity by upselling services tailored to individual customer needs.
- Identified and rectified discrepancies in numerical entries, preventing costly errors.
- Managed inbound/outbound calls to resolve complaints, schedule reservations, and address billing issues.
Tutor
Literacy Mid-South
10.2023 - Current
- Achieved 2.3% increase in reading proficiency through targeted literacy tutoring.
- Implemented lesson plans aligning with curriculum standards to enhance student learning.
- Maintained accurate records of student attendance and reading progress for monitoring.
- Collaborated with educators and parents to support student literacy growth effectively.
- Provided focused tutoring in literacy for small groups of elementary students.
Participant Recruiter
Alta Sciences
11.2017 - 06.2021
- Increased volunteer engagement through effective interviews and eligibility assessments.
- Streamlined high-volume registrations for diverse clinical trial studies.
- Enhanced participant retention by fostering strong volunteer relationships.
- Developed recruitment strategies in collaboration with internal teams.
- Executed administrative tasks including data entry and handling incoming calls.
Education
Bachelor of Science - Healthcare Management
Avila University
Kansas City, MO05-2017
Associate of Applied Science - Medical Assisting
Heritage College
Kansas City, MO12-2009
Skills
- Customer service
- General administrative (type 40 wpm, filing, copying)
- Computer ( Microsoft Office, Word, Excel,)
- Management
- Conflict resolution
- Data entry
- Leadership
- Inventory control
- Dispatch
- Educational support
Timeline
Reservation Manager
U-Haul
02.2024 - Current
Tutor
Literacy Mid-South
10.2023 - Current
Participant Recruiter
Alta Sciences
11.2017 - 06.2021
Bachelor of Science - Healthcare Management
Avila University
Associate of Applied Science - Medical Assisting
Heritage College