Courtney VanGinkel
Little Rock, AR,AR
Summary
Dynamic professional with a diverse background in customer service and youth mentorship. Skilled in team leadership and problem-solving, with a track record of improving staff performance and customer satisfaction. Committed to fostering a collaborative work environment.
Overview
10
10
years of professional experience
Work History
Reservation Manager
Uhaul Moving And Storage
Little Rock, AR
05.2025 - Current
- Managed daily operations of reservation systems to optimize customer service efficiency.
- Trained and mentored staff on best practices for handling customer inquiries and reservations.
- Developed streamlined procedures to enhance booking accuracy and reduce errors.
- Oversaw inventory management to ensure availability of rental equipment for customers.
- Analyzed reservation trends to forecast demand and adjust staffing levels accordingly.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Streamlined reservation processes for increased efficiency and improved guest experience.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Life Changer
Red Circle Lodge
Hildale, UT
02.2020 - 03.2025
- Facilitated group activities promoting self-esteem and personal development among youth.
- Developed individualized support plans addressing specific needs and goals of mentees.
- Collaborated with families to enhance communication and support systems for youth.
- Trained new mentors on best practices in youth engagement and program policies.
- Increased youth engagement by incorporating interactive activities and group discussions in mentoring sessions.
- Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Introduced students to positive and creative outlets such as drawing and poetry.
- Encouraged the exploration of personal interests by guiding youths in identifying their strengths and passions.
- Strengthened leadership abilities in youths by providing opportunities for them to take on responsibilities within group activities or projects.
- Created workshops for youth to improve communication skills, teamwork and cooperation.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Collaborated with fellow mentors to create consistency in program delivery across all areas of focus.
- Facilitated conflict resolution among peers, cultivating a culture of respect and understanding within the group.
- Counseled students regarding educational issues such as truancy, study habits and career planning.
- Implemented goal-setting strategies with mentees, promoting personal accountability and growth towards their objectives.
- Enhanced communication skills of mentees by conducting regular public speaking workshops and exercises.
Youth Mentor
Red Rock Canyon School
Saint George, UT
02.2019 - 02.2020
- Conducted workshops focusing on life skills, career readiness, and academic success.
- Evaluated program effectiveness through participant feedback and continuous improvement initiatives.
- Provided academic support through tutoring sessions, contributing to improved grades and study habits among mentees.
- Encouraged the exploration of personal interests by guiding youths in identifying their strengths and passions.
- Built lasting relationships with youth and parents or guardians.
- Collaborated with fellow mentors to create consistency in program delivery across all areas of focus.
- Coordinated with parents, teachers, and other stakeholders to ensure consistent support for the youth''s overall development.
- Connected youths with relevant resources such as scholarships or internships, enhancing their future opportunities for success.
- Planned and executed productive self-esteem building activities to promote personal growth and daily living skills.
- Assisted with college application processes, resulting in higher acceptance rates among graduating mentees.
Youth Mentor
Three Points Center
Hurricane, UT
10.2018 - 02.2019
- Facilitated group activities promoting self-esteem and personal development among youth.
- Developed individualized support plans addressing specific needs and goals of mentees.
- Collaborated with families to enhance communication and support systems for youth.
- Monitored progress of participants, providing constructive feedback and encouragement.
- Implemented conflict resolution strategies, fostering a positive environment for youth engagement.
- Trained new mentors on best practices in youth engagement and program policies.
- Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Increased youth engagement by incorporating interactive activities and group discussions in mentoring sessions.
- Strengthened leadership abilities in youths by providing opportunities for them to take on responsibilities within group activities or projects.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Fostered a culture of mutual support among mentees by encouraging peer mentorship and collaborative learning.
- Established a safe and supportive environment for open discussion, fostering strong relationships between mentors and mentees.
- Served as a positive role model by exhibiting strong work ethic, time management skills, and commitment to personal growth throughout the mentoring relationship.
- Counseled students regarding educational issues such as truancy, study habits and career planning.
- Implemented goal-setting strategies with mentees, promoting personal accountability and growth towards their objectives.
- Facilitated conflict resolution among peers, cultivating a culture of respect and understanding within the group.
- Developed personalized mentorship plans for each individual, resulting in improved self-esteem and confidence levels.
Receptionist
Koa Campgrounds
Hurricane, UT
12.2016 - 10.2018
- Managed front desk operations, ensuring seamless guest check-ins and check-outs.
- Assisted in maintaining accurate reservation records using property management software.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated communication between guests and campground staff to enhance visitor experience.
- Trained new staff on reception procedures and customer interaction protocols effectively.
- Monitored campground facilities, reporting maintenance needs to ensure guest satisfaction.
- Developed process improvements that enhanced workflow efficiency at the front desk.
Electronics Sales Associate
Walmart
Hurricane, UT
05.2016 - 12.2016
- Assisted customers in selecting electronic products tailored to their needs.
- Demonstrated product features and functionality to enhance customer understanding.
- Maintained organized merchandise displays to ensure optimal product visibility.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve customer service.
- Resolved customer inquiries and concerns promptly, ensuring satisfaction.
- Conducted regular inventory checks to maintain stock levels and minimize discrepancies.
Education
High School Diploma -
Hurricane High School
Hurricane, UTSkills
- Customer service
- Time management
- Customer satisfaction
- Hotel management
- Staff training and development
- Complex Problem-solving
- Account reconciliation
- Issue resolution
- Team Training
- Records management
- Reservations management
- Customer engagement
- Phone etiquette
- Telephone reservations
- Sales
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
- Computer skills
- Excellent communication
- Multitasking
- Organizational skills
- Team leadership
- Team collaboration
- Active listening
- Verbal and written communication
- Relationship building
- Problem resolution
- Professional and courteous
- Task prioritization
- Work Planning and Prioritization
- Team building
- Customer relations
- Self motivation
- Scheduling and coordinating
Timeline
Reservation Manager
Uhaul Moving And Storage
05.2025 - Current
Life Changer
Red Circle Lodge
02.2020 - 03.2025
Youth Mentor
Red Rock Canyon School
02.2019 - 02.2020
Youth Mentor
Three Points Center
10.2018 - 02.2019
Receptionist
Koa Campgrounds
12.2016 - 10.2018
Electronics Sales Associate
Walmart
05.2016 - 12.2016
High School Diploma -
Hurricane High School