Jalia Robinson
Locust Grove,GA
Summary
I am a dynamic professional with a proven track record in project management and exceptional communication skills, honed at U-haul Moving & Storage. I excelled in customer engagement and reservation software, significantly enhancing customer service efficiency. Collaborated effectively to surpass company goals, demonstrating critical thinking and problem-solving prowess. Additionally, I have experience in the clinical healthcare field as a nursing student.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Reservation Manager
U-haul Moving & Storage
04.2023 - 08.2024
- Assist with calls from and to customers.
- Help support field team members with equipment, reservation management, and placement.
- Directed incoming customers' equipment to areas based on customer demand and productivity to keep balance.
- Review reports that aid in the effective placement of equipment assist with the company’s U-Box portable storage product.
- Assist with the company’s U-Box portable storage product.
- Provided high-quality customer service.
- Collaborated with co-workers to meet goals within the company.
Community Service
C.L.A.W.S
08.2023 - 08.2023
- Assist new residents with moving in.
- Help students unload items.
- Direct students to receive the desired assistance.
- Guided new students to assigned dormitories.
Sales Associate
Famous Footwear
11.2020 - 06.2022
- Greet customers and create a welcoming environment.
- Provide personalized assistance with each customer’s shopping experience.
- Product knowledge.
- Ensure the store displays are clean, organized, and visually appealing, and money handling.
- Money handling.
Waitress & Drive thru
Steak n’ Shake
03.2022 - 05.2022
- Greet customers and create a welcoming environment
- Seat guests as quickly as possible.
- Take orders.
- Keep tables and floors clean.
- Keep the drive-thru moving efficiently.
- Have silverware rolled and prepared.
- Follow all Steak n’ Shake rules and guidelines.
Community Service
Operation Lunchbox
10.2021 - 03.2022
- Prepare lunch packs.
- Provided underserved children with food packs for times when school was out.
- Worked with members of my community to prepare thousands of meal packs efficiently.
Education
High school diploma -
Locust Grove Highschool
Locust Grove05.2022
Some College (No Degree) - Nursing
Georgia State University
Atlanta, GASome College (No Degree) - Nursing
Emory University
Atlanta, GASkills
- Project management
- Data analysis
- Communication
- Organization
- Problem-solving
- Critical thinking
- Customer Service
- Typing Skills
- Management
- Reservation software
- Call control
- Customer engagement
- Phone etiquette
- Customer reservations
- Vitals monitoring
- Medication administration
- Direct patient care
- Patient feeding
- Patient assessments
Community Service
- Operation Lunchbox, 10/01/21, 03/31/22, Prepare lunch packs
- C.L.A.W.S, 08/01/23, 08/31/23, Assist new residents with moving in, Help students unload items, Direct students to receive desired assistance, Lead new students to their dorm room
Certification
- BLS Certified
Timeline
Community Service
C.L.A.W.S
08.2023 - 08.2023
Reservation Manager
U-haul Moving & Storage
04.2023 - 08.2024
Waitress & Drive thru
Steak n’ Shake
03.2022 - 05.2022
Community Service
Operation Lunchbox
10.2021 - 03.2022
Sales Associate
Famous Footwear
11.2020 - 06.2022
- BLS Certified
High school diploma -
Locust Grove Highschool
Some College (No Degree) - Nursing
Georgia State University
Some College (No Degree) - Nursing
Emory University
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