Holly Myers
Kansas City,MO
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Reservation Manager
U-Haul
10.2024 - Current
- Handled consistent phone calls and reservations on the computer for a diverse number of customers
- Provided excellent customer service and solved any issues that came up
- This job requires constant use of computers and phones
- Worked closely with traffic control to make sure everything was handled professionally and to ensure what was best for the customer is what was done
Cashier/Cook
Wingstop
03.2024 - 07.2024
- Provided outstanding customer service upfront and used a cash register to take orders and handled credit card and cash transactions
- Was also back in the kitchen helping prep for the day by cutting vegetables and prepping dips
- Manager reference - Haley Williams (913)329-1171
Reservation Manager
U-Haul
07.2022 - 01.2024
- Worked with various computer programs to arrange reservations for customers
- Made and received constant calls to customers and provided top-notch service to give them the best experience possible
- Resolved all conflicts and issues with professionalism and courtesy
- Exhibited empathy for many customers in distress in their moving situations
- Worked closely with managers to ensure all quotas were met
- Manager reference - Stacey Baskerville (979)201-2644
Housekeeper
U-Haul
03.2022 - 07.2022
- Was in charge of maintaining the grounds of a large storage complex and the units it contained
- Used various chemicals to sanitize and make the units usable for new customers
- Provided superior customer service to renters and their families by setting up rooms that fit their needs and directing them where they needed to go
Vaccine Clinic Registrar/ Patient Access
Lakeshore/ Centura
01.2021 - 02.2022
- Used the Epic program alongside the Microsoft Suite to check in patients for surgeries and used the best customer service to answer questions and get them set up for their scheduled procedures
- Handled copays and preauthorization forms
- Initially hired to handle authorization forms of customer insurance to receive the vaccine
Patient surgery concierge/ Screener
Towne Park, Ltd.
11.2020 - 01.2021
- Used Epic program to schedule patients for surgeries
- Provided excellent customer service to anyone with inquiries about services or procedures
- Used various instruments to screen patients coming in for COVID-19 signs
Cardiac Holter Technician
Medicom Inc.
02.2020 - 10.2020
- Medi comp Inc
- Is contracted by Kaiser Permanente to install heart monitors on patients
- My job was to prepare the monitors, attach them to patients, and download the information for the doctors once they were returned
- This job required constant phone consultations with patients who experienced problems with the monitors, extensive data input into Excel spreadsheets, and utilizing computer programs such as Kaiser's Epic and Arrhythmia Access daily
Environmental Services Technician
HHS Environmental Services
09.2019 - 11.2019
- Responsible for the cleaning and sanitizing of Operating Rooms after surgeries
- Worked and communicated with nurses, doctors, and other hospital staff on a daily basis to ensure that every room was done at it's best
- Trained to understand proper knowledge and handling of hazardous waste as well as utilized my knowledge of medical terms to understand what kind of procedure had been done so I could best know how to prepare for the cleanup
- I was also able to utilize my knowledge of medical laws and ethics while working in this environment
Hostess
Olive Garden
05.2017 - 10.2017
- Provided excellent customer service to all guests
- Worked closely with management daily and utilized the available teamwork to ensure every guest had the best experience possible as well as helped resolve customer issues
- Branched out and learned multiple positions quickly to assist in under-staffed areas when needed
- Trained new employees consistently
McDonalds Crew Member
McDonald's
12.2015 - 07.2016
- Provided excellent customer service to all guests
- Worked closely with management and coworkers daily to ensure the best experience for everyone
- Resolved daily customer issues and complaints
- Learned proper cooking and cleaning procedures and trained others in those as well
- Handled large amounts of cash and was proficient with all financial transactions
Demo Specialist
Advantage Sales and Marketing
02.2012 - 12.2014
- Provided excellent customer service to all store customers to promote the sales of certain items by explaining what I was demo-ing and answering any and all questions
Education
Bachelor's degree - Medical Administration
Southern New Hampshire University
New Hampshire01-2027
Certificate - Patient Administration Certificate
Arapahoe Community College
Littleton, CO12.2022
Patient Representative Certificate - Medical
Community College of Aurora
Aurora, CO05.2019
High school or equivalent -
John F. Kennedy High School
Denver05.2009
Skills
- Cash handling
- Phone etiquette
- Customer Service
- Environmental Services
- Medical terminology
- Front Desk
- Medical Coding
- Hospitality
- Epic
- ICD-9
- ICD-10
- Medical Office Experience (2 years)
- Front desk
- Office experience
- Medical Terminology
- Google Suite
- QuickBooks
- EHR systems (3 years)
- Microsoft Excel
- Customer Support
- Order entry
- Clerical Experience
- Guest services
- Experience Administering Injections
- Medical Billing
- Windows
- Documentation review
- Heavy lifting
- Insurance Verification
- ICD coding
- Medical Scheduling
- Patient Care
- HIPAA
- Typing
- Medical coding
- Multi-line phone systems
- Customer Care
- Triage
- Patient monitoring
- CPT coding
- Transcription
- Forklift (Less than1 year)
- Attentive to details
- EMR Systems
- Microsoft Office (10 years)
- Analysis skills
- Food preparation
- Medical records
- Medical Records
- EMR systems
- Hospital Experience
- Medical receptionist
- Organizational Skills
- Cash register
- Laboratory Experience
Certification
- CPR Certification
- BLS Certification
- Driver's License
- First Aid Certification
Timeline
Reservation Manager
U-Haul
10.2024 - Current
Cashier/Cook
Wingstop
03.2024 - 07.2024
Reservation Manager
U-Haul
07.2022 - 01.2024
Housekeeper
U-Haul
03.2022 - 07.2022
Vaccine Clinic Registrar/ Patient Access
Lakeshore/ Centura
01.2021 - 02.2022
Patient surgery concierge/ Screener
Towne Park, Ltd.
11.2020 - 01.2021
Cardiac Holter Technician
Medicom Inc.
02.2020 - 10.2020
Environmental Services Technician
HHS Environmental Services
09.2019 - 11.2019
Hostess
Olive Garden
05.2017 - 10.2017
McDonalds Crew Member
McDonald's
12.2015 - 07.2016
Demo Specialist
Advantage Sales and Marketing
02.2012 - 12.2014
Certificate - Patient Administration Certificate
Arapahoe Community College
Patient Representative Certificate - Medical
Community College of Aurora
- CPR Certification
- BLS Certification
- Driver's License
- First Aid Certification
Bachelor's degree - Medical Administration
Southern New Hampshire University
High school or equivalent -
John F. Kennedy High School
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