Lonnette Moore
OTTAWA Illinois 61350,IL
Summary
Dynamic Freight Flow Supervisor at Ollies Bargain Outlet with a proven track record in warehouse management and team training. Enhanced operational efficiency through streamlined communication and safety measures, resulting in reduced workplace accidents. Committed to customer service excellence and fostering strong vendor relationships to drive business success. Pricing. pushing freight to the floor
Overview
8
8
years of professional experience
Work History
Freight Flow Supervisor
Ollies Bargain Outlet
10.2024 - Current
- Increased efficiency by streamlining communication channels between departments involved in the freight flow process.
- Implemented safety measures to reduce workplace accidents, creating a safer environment for all employees.
- Maintained strong relationships with vendors and carriers, ensuring seamless communication and collaboration for smooth operations.
- Developed training programs for new employees, enhancing their understanding of company procedures and expectations.
- Managed a team of drivers to ensure timely deliveries, resulting in increased efficiency and higher profits.
- Established key performance indicators for staff members, setting clear expectations and driving high levels of employee accountability in achieving company goals.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Personal Shopper
Walmart
11.2023 - 06.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
School Bus Monitor
Tri County Opportunities
07.2024 - 10.2024
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Implemented emergency procedures when necessary, prioritizing student safety at all times.
Assistant Logistics Manager
Harbor Freight
03.2020 - 09.2023
- Implemented best practices in warehouse safety, reducing workplace accidents through ongoing training programs and policy enforcement.
- Developed comprehensive logistics strategies for successful product launches and seasonal promotions.
- Trained and supervised logistics team members to ensure consistent performance and adherence to company policies.
- Monitored logistics performance and identified improvement opportunities.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Assistant Sales Manager
Harbor Freight Tools USA
09.2017 - 03.2020
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Strengthened performance by applying excellent program and project leadership skills.
- Trained new associates in successful sales and performance strategies.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
- Managed and developed sales team.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Ensured compliance with sales policies and regulations, maintaining company reputation.
Education
General Studies, Child Care
Ottawa Township High School
Ottawa, IL06-1987
Skills
- Warehouse management
- Load planning
- Team training and development
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Warehouse safety
- Multitasking
- Multitasking Abilities
- Loading and unloading
- Reliability
Timeline
Freight Flow Supervisor
Ollies Bargain Outlet
10.2024 - Current
School Bus Monitor
Tri County Opportunities
07.2024 - 10.2024
Personal Shopper
Walmart
11.2023 - 06.2024
Assistant Logistics Manager
Harbor Freight
03.2020 - 09.2023
Assistant Sales Manager
Harbor Freight Tools USA
09.2017 - 03.2020
General Studies, Child Care
Ottawa Township High School
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