Lonnie Carr
Summary
Dedicated Tow Truck Operator with extensive experience in towing and roadside assistance, adept at ensuring vehicle transport and compliance with DOT regulations. Proven skills in conflict resolution, customer service, and mechanical troubleshooting, complemented by a strong commitment to safety and professionalism. Proficient in GPS navigation and dispatch coordination, with a background in both flatbed and wheel-lift towing operations. Recognized for effective time management and organizational abilities, consistently delivering emergency support and assistance under pressure.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tow Truck Operator
Roadside Recovery
Columbus, OH
09.2025 - Current
- Delivered professional towing and recovery services through effective wheel-lift and flatbed operations. Completed FMCSR certification, enhancing vehicle transport safety and efficiency.
Tow Truck Operator
Elite Towing
Pataskala, OH
03.2025 - 08.2025
- Provided towing and recovery services with training in wheel-lift and flatbed operations. Assisted in vehicle transport and roadside assistance to ensure safety and reliability. Completed certification in federal motor carrier safety regulations.
Tow Truck Operator
Elite Towing
New Brighton, PA
07.2024 - 02.2025
- Achieved recognition for excellence in towing and recovery services through successful implementation of wheel-lift and flatbed operations. Delivered safe and efficient vehicle transport and roadside assistance, adhering to Federal Motor Carrier Safety Regulations.
Tow Truck Operator
Shaffers Automotive
New Castle, PA
02.2024 - 07.2024
- Led towing and recovery operations focusing on wheel-lift and flatbed techniques. Championed safe and efficient vehicle transport and roadside assistance initiatives. Achieved certification in federal motor carrier safety regulations to uphold industry standards.
Roadside Technician
Pop A Lock
Columbus, OH
05.2013 - 01.2024
- Assisted customers with roadside issues including lockouts, jump-starts, tire changes, and fuel deliveries. Developed effective communication and customer service skills through direct client interactions. Provided reliable and efficient service in high-pressure situations.
Roadside Technician
AAA
Columbus, OH
05.2022 - 10.2022
- Performed roadside assistance tasks, including lockouts, jump-starts, tire changes, and fuel deliveries. Developed solid customer service skills through direct interaction, offering reliable support in high-pressure situations. Managed roadside assistance operations specializing in lockouts, jump-starts, tire changes, and fuel deliveries. Cultivated a strong communication framework, enhancing customer relations and ensuring service excellence under demanding conditions. Enhanced customer satisfaction by providing roadside assistance services such as lockouts, jump-starts, tire changes, and fuel deliveries. Strengthened client trust with efficient service delivery and effective communication during urgent scenarios.
Education
High School - undefined
Reynoldsburg High School
06-2010
Skills
- Led conflict resolution initiatives while promoting professionalism among team members
- Managed time efficiently and organized project tasks to meet deadlines
- Oversaw GPS and route navigation to optimize transport efficiency
- Directed dispatch coordination to streamline operations and improve response times
- Enhanced customer service quality and fostered clear communication with clients
- Spearheaded mechanical troubleshooting efforts to improve vehicle performance
- Conducted thorough vehicle safety inspections to ensure adherence to safety standards
- Ensured strict compliance with DOT and FMCSR regulations across operations
- Managed vehicle transport logistics and secure loading methodologies effectively
- Supervised flatbed rollback and wheel-lift towing operations to ensure safety
- Coordinated roadside assistance and emergency support services to enhance customer satisfaction
- Managed towing and recovery operations to maximize efficiency and safety
Certification
- DOT Physical Certification
- DOT Certificate
OBJECTIVE
Professional roadside assistance technician with hands-on experience in towing, delivering lockout assistance, jump-starts, tire changes, and fuel delivery services. Proven ability to respond quickly and effectively in high-pressure situations while maintaining a strong focus on safety, efficiency, and customer satisfaction. Developed excellent communication, problem-solving, and customer service skills through daily interaction with diverse customers, consistently providing dependable and professional support.
Timeline
Tow Truck Operator
Roadside Recovery
09.2025 - Current
Tow Truck Operator
Elite Towing
03.2025 - 08.2025
Tow Truck Operator
Elite Towing
07.2024 - 02.2025
Tow Truck Operator
Shaffers Automotive
02.2024 - 07.2024
Roadside Technician
AAA
05.2022 - 10.2022
Roadside Technician
Pop A Lock
05.2013 - 01.2024
High School - undefined
Reynoldsburg High School