Work Preference
Summary
Overview
Work History
Education
Skills
HIGHLIGHTS
Timeline
Generic
Open To Work

AMANDA B. WILSON

Las Vegas ,NV

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

CLEAR AMBASSADORTRANSPORTATION SECURITY OFFICERLEAD DESK SUPERVISOR / RESIDENTIAL CONCIERGESECURITY OFFICER / FRONT DESK SECURITY

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Las Vegas , NV, US
Open to relocation: Yes

Salary Range

$43000/yr - $64000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchTeam Building / Company Retreats

Summary

Achieved high guest satisfaction through effective management of front desk operations and security protocols. Enhanced safety and security measures while delivering professional customer service in dynamic venues. Improved service delivery by collaborating with property management teams to address and resolve concerns.

Overview

15
15
years of professional experience

Work History

CLEAR AMBASSADOR

CLEAR
Chicago, IL
11.2023 - Current
  • Passenger Escort & Checkpoint Support: Escort passengers to TSA/TDC checkpoints in a professional and courteous manner, ensuring a smooth, organized, and timely transition through the security screening process.
  • Document & Identity Verification: Thoroughly verify airline boarding passes, government-issued identification, and CLEAR member credentials with precision and strict attention to detail to ensure compliance with security standards.
  • Security Compliance & Protocol Adherence: Consistently adhere to TSA and CLEAR security procedures, maintaining the highest level of accuracy and vigilance to uphold airport safety regulations.
  • Operational Awareness & Risk Identification: Maintain strong situational awareness within the checkpoint area, proactively identifying and promptly reporting any security, safety, or operational concerns.
  • Customer Service Excellence: Deliver exceptional customer service by clearly communicating procedures, guiding travelers confidently through the verification process, and ensuring a positive and stress-free experience.
  • Passenger Inquiry Resolution: Respond to passenger questions, concerns, and special requests in a professional and timely manner to enhance overall satisfaction and service quality.
  • Membership Education & Enrollment Support: Educate travelers on CLEAR membership benefits and features while assisting with enrollments in a knowledgeable and customer-focused manner.
  • Queue & Passenger Flow Management: Optimize passenger flow by effectively managing queues and applying efficient document verification techniques to reduce wait times and improve throughput.

TRANSPORTATION SECURITY OFFICER

Department Of Homeland Security, TSA
Las Vegas, NV
01.2025 - 01.2026
  • Passenger & Baggage Screening: Conducted thorough screening of passengers, carry-on items, and checked baggage in strict compliance with federal TSA security regulations to ensure a safe and secure airport environment.
  • Identity & Document Verification: Verified traveler identification and boarding documents with precision and attention to detail to maintain adherence to national security standards.
  • Security Equipment Operation: Operated X-ray machines, metal detectors, and other screening equipment effectively to detect prohibited or restricted items and support efficient checkpoint operations.
  • Customer Service & Traveler Assistance: Delivered professional, courteous, and clear guidance to passengers while managing high-volume checkpoints to ensure a smooth and respectful traveler experience.
  • Threat Detection & Incident Response: Maintained constant situational awareness to identify potential security threats and responded appropriately to alarms, incidents, or suspicious behavior following established protocols.
  • Team Collaboration & Operational Support: Collaborated closely with fellow TSA officers and airport personnel to coordinate checkpoint operations, optimize passenger flow, and maintain a secure and efficient screening process.

LEAD DESK SUPERVISOR / RESIDENTIAL CONCIERGE

Titan Security Group
Chicago, IL
11.2018 - 11.2023
  • Front Desk & Concierge Operations: Supervised daily front desk and concierge operations, ensuring professional service delivery and efficient management of resident and guest interactions.
  • Customer Service Excellence: Provided exceptional customer service to tenants, guests, and staff by addressing inquiries, resolving concerns, and facilitating smooth communication.
  • Package & Notification Management: Managed the tenant notification system, logging and distributing over 50 packages daily for a 297-unit building, ensuring accuracy and timely delivery.
  • Security & Access Control: Collaborated with the alarm system monitoring company and verified resident and visitor access to maintain up-to-date security measures and a safe environment.
  • Scheduling & Operational Coordination: Coordinated daily activities, including scheduling elevator usage, loading dock access, and other building operations to optimize workflow and resident convenience.
  • Facility & Lobby Maintenance: Maintained the cleanliness and organization of the lobby, beverage station, and common areas to create a welcoming environment for residents and visitors.
  • Administrative & Software Support: Utilized MS Office Suite and Yardi software to efficiently manage administrative tasks, reports, and operational processes across the property.

SECURITY OFFICER / FRONT DESK SECURITY

US Security / Allied Universal Security
Chicago, IL
01.2011 - 01.2018
  • Premises Monitoring & Security Oversight: Monitored bank facilities and assigned premises continuously, maintaining a secure and safe environment for employees, visitors, and assets while ensuring compliance with all security policies and procedures.
  • Access Control & Identification Verification: Verified employee, visitor, and vendor identification with accuracy and professionalism to control access to secure areas and strictly enforce building security protocols.
  • Surveillance & Alarm Monitoring: Monitored security cameras, alarm systems, and other surveillance equipment to detect suspicious activity, potential threats, or breaches, and ensured timely reporting and intervention.
  • Incident Response & Law Enforcement Support: Responded promptly to alarms, incidents, and emergencies, coordinating effectively with law enforcement and internal teams to facilitate swift resolution and minimize risk.
  • Fingerprinting & Administrative Assistance: Assisted in the fingerprinting division and performed related administrative tasks as required to support operational efficiency, compliance, and smooth security operations.
  • Threat Detection & Preventive Measures: Applied keen observation skills and proactive security measures to identify, deter, and prevent unauthorized or suspicious activities within the facility.
  • Reporting & Documentation: Maintained detailed and accurate activity logs, incident reports, and security records to ensure accountability, regulatory compliance, and clear communication with management.
  • Safety & Customer Support: Ensured the safety and well-being of employees, visitors, and clients through vigilant monitoring, adherence to protocols, and providing professional assistance when needed.

Education

CERTIFIED NURSING ASSISTANT (CNA) TRAINING PROGRAM - undefined

Health Restoration Academy of Medical Arts
Illinois

GENERAL STUDIES COURSEWORK - undefined

Olive-Harvey College
Chicago, IL

UNARMED SECURITY TRAINING PROGRAM - undefined

State of Illinois
Illinois

High School Diploma -

Bogan High School
Chicago, IL
06.2005

Skills

Facilitated exceptional customer service experiences to foster strong client connections

Oversaw daily front desk activities to elevate customer service standards Guided guests through check-in and check-out procedures to enhance overall experience Maintained a well-structured front desk environment to optimize operational efficiency

Led initiatives to enhance guest satisfaction by addressing inquiries and resolving concerns Oversaw passenger engagement with services and amenities to elevate overall experience Partnered with team members to troubleshoot challenges and uphold high service standards

Enhanced interdepartmental collaboration through strategic communication improvements to foster teamwork and alignment

Developed and executed conflict resolution strategies aimed at fostering collaborative team relationships

Led teams in overcoming operational challenges to optimize workflow efficiency Facilitated conflict resolution initiatives to cultivate a harmonious work environment Collaborated with stakeholders to drive impactful problem-solving efforts

Designed and enforced robust access control protocols to ensure data security

Executed rigorous document verification protocols to ensure alignment with regulatory standards

Designed and implemented identity validation protocols to safeguard adherence to security standards

Oversaw adherence to TSA regulations and security standards across operations Guided teams in the successful implementation of security protocols Executed regular security audits to uncover and address potential risks

Led initiatives to implement security protocols that safeguarded sensitive information Oversaw adherence to security procedures across multiple departments Facilitated training sessions to elevate understanding of security best practices

Formulated and executed comprehensive emergency response strategies aimed at enhancing personnel safety

Oversaw incident reporting processes to facilitate prompt management resolutions Documented comprehensive incident details to support thorough investigations Partnered with cross-functional teams to analyze trends and refine safety protocols

Developed and implemented crowd management strategies to ensure participant safety and optimize overall event efficiency

Provided extensive support to optimize operational efficiency in demanding environments

Designed and executed comprehensive service strategies aimed at improving customer satisfaction

Developed and implemented strategies aimed at optimizing operational workflows and improving efficiency

Developed and implemented strategic process improvements to streamline operations

Facilitated training for new employees on company policies and procedures Oversaw onboarding processes to ensure effective transitions for new hires Led orientation sessions to foster comprehension of team dynamics and workplace culture

Led teams in project execution by promoting collaboration and resource sharing Guided team members in achieving project milestones through strategic communication Cultivated a cooperative and respectful team culture

Managed operational oversight to uphold adherence to established organizational standards and protocols

Designed and implemented effective scheduling and prioritization frameworks to streamline operations

Oversaw execution of tasks and projects with a focus on precision and accuracy to ensure adherence to quality standards

Oversaw inventory management and packaging operations to optimize workflow Collaborated with team members to organize stock and monitor processes effectively Maintained precise records for packaged goods, contributing to improved operational reliability

Oversaw management of key control systems to drive operational efficiency Guided teams in executing security protocols to safeguard system integrity Facilitated troubleshooting and resolution of system issues to enhance uptime

Led initiatives to identify workplace hazards and implement safety protocols Oversaw risk assessments to elevate safety standards Coordinated training sessions focused on safety awareness and risk management strategies

Guided strategic decision-making initiatives to enhance operational stability during high-pressure situations

Enhanced team dynamics and project outcomes through proficient interpersonal communication and collaboration

Designed and executed a comprehensive strategy aimed at improving customer engagement and satisfaction

HIGHLIGHTS

  • Enhanced Customer Satisfaction: Improved passenger and tenant satisfaction scores by 25% through streamlined front desk operations, proactive assistance, and efficient problem resolution.
  • Operational Efficiency: Implemented a new package and key management system that reduced processing errors by 40% and increased daily workflow efficiency for 297 residential units.
  • Security & Safety Excellence: Maintained 100% compliance with TSA and CLEAR security protocols while successfully managing high-traffic passenger flows and emergency situations.
  • Staff Training & Development: Trained and onboarded 15+ new staff members, resulting in improved service quality, faster adaptation to procedures, and consistent adherence to safety and customer service standards.
  • Process Improvements: Introduced procedural improvements in lobby and front desk operations that reduced wait times by 30% and minimized visitor complaints, creating a safer and more welcoming environment.

Timeline

TRANSPORTATION SECURITY OFFICER

Department Of Homeland Security, TSA
01.2025 - 01.2026

CLEAR AMBASSADOR

CLEAR
11.2023 - Current

LEAD DESK SUPERVISOR / RESIDENTIAL CONCIERGE

Titan Security Group
11.2018 - 11.2023

SECURITY OFFICER / FRONT DESK SECURITY

US Security / Allied Universal Security
01.2011 - 01.2018

CERTIFIED NURSING ASSISTANT (CNA) TRAINING PROGRAM - undefined

Health Restoration Academy of Medical Arts

GENERAL STUDIES COURSEWORK - undefined

Olive-Harvey College

UNARMED SECURITY TRAINING PROGRAM - undefined

State of Illinois

High School Diploma -

Bogan High School

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