Lonnie L Aidman

Provide timely and effective support to customers contacting eBay and eBay executives using social media channels. Customer focused, using solutions that provide a balance between customers and the company brand.

Monitor social media channels, responding to customer inquiries and service issues in a high risk public environment.

Handle executive level, social media contacts and high profile, public relation, and marketing requests.

Resolved member concerns, including critical executive issues, occurring on social media, taking appropriate action.

• Engaged with passengers to sell a biometric membership to expedite entry through TSA. Adhered to strict security guidelines. Achieved and maintained top monthly sales position.

• Provided exemplary customer service. Exceeded sales targets and Apple metrics. Assisted in all aspects of Lynnwood NSO. Implemented a more efficient process in administrative areas. Career experiences in Alaska and Hawaii locations. Recognized for consistent 100% NPS results.

• Delivered exceptional customer service. Supported all product launch events. Trained, coached and presented. Facilitated personal training sessions and educational programs. Contributed to store spirit and revenue.

• Processed requests for internet/cable services. Achieved monthly sales targets. Managed delinquent accounts. Performed multiple administrative tasks.

• Balanced the needs of multiple customers in a high volume location. Merchandised and managed inventory. Developed and maintained peer and management relationships. Performed cashier, banking and administrative duties.