Lonnie Lowery
Rineyville
Summary
Dynamic professional with extensive experience in human resources and casualty case management at GuardaWorld Security. Proven ability in effective communication and regulatory compliance, successfully managing over 150 calls monthly to families of unaccounted service members. Recognized for problem resolution and meticulous case documentation, ensuring high standards of service and support.
Overview
10
10
years of professional experience
Work History
Armed Security Messenger and Driver
GuardaWorld Security
Louisville
11.2025 - Current
- Ensured safe transportation of valuable goods, including cash and documents, in armored vehicle.
- Maintained heightened awareness of potential threats while adhering to safety protocols.
- Executed loading and unloading of valuables, handling items weighing 50 lbs or more.
- Issued and received confirmation receipts to verify all transfers.
- Interacted professionally with clients to uphold high service standards.
- Completed all logs and records for vehicle operations and goods handled.
Casualty Case Manager
North South Consulting Group
Fort Knox
03.2025 - 08.2025
- Monitored and updated information across multiple systems, including DCIPS, SharePoint, iPERMS, and e-MILPO.
- Established casualty records for service members within DCIPS.
- Reviewed previous awards of service members using ERB, 2-1, 2A, and DD 214; built award trees in DCIPS as required.
- Requested Individual Deceased Personnel Files from National Archives.
- Executed approximately 150 calls and 300 emails monthly to families of unaccounted service members for DNA collection.
- Provided casualty and incident information to senior management upon request.
- Assisted with reviews of casualty records for soldiers from ongoing conflicts as necessary.
- Conducted online research via Lexis/Nexis, Fold3, and Ancestry to locate family members of unidentified soldiers.
Human Resources Assistant
Human Resources Command
Fort Knox
07.2024 - 03.2025
- Assisted in the execution of Human Resources actions for U.S. Army Medical Department (AMEDD) support programs by processing AMEDD officer appointment offers and orders for prospective new hires within the Health Professions Scholarship Program (HPSP), the Medical and Dental Student Stipend Program (MDSSP) and the Individual Mobilization Augmentee/Individual Ready Reserve (IMA/IRR).
- Performed office automation tasks and data entry in support of AMEDD support programs utilizing the following HR systems: Direct Commissioning and Accession (DCA) system, Soldier Management System (SMS), interactive Personnel Records Management System (iPERMS), Automated Orders Resource System (AORS), Integrated Personnel and Pay System - Army (IPPS-A), and the Microsoft Office suite of software programs.
- Received requests to process a Direct Accession applicant from USAREC or HRC- OPMD-HSD.
- Assisted in reviewing written correspondence to determine action to be taken, the extent of research required, and the source from which to obtain information and the facts to provide a full comprehensive reply.
- Validated that applicant meets appointment standards and all supporting documents are correct.
- Possessed knowledge of a variety of laws, regulations, procedures, incentives, education, and credentialing, and assisted in interpretation or precedents to make recommendations to specific problems.
- Analyzed facts, identifies problems, report findings, and make conclusions and recommendations for corrective action.
- Planned, coordinated and completed work, dealing with problems and deviations within a framework of applicable instructions, policies, precedent experiences, and accepted practices ensuring completed work conforms to policy and program requirements.
- Served as a Human Resources Assistant and provides interpretations of AMEDD policies, programs and regulations then provides guidance and recommends adaptations for revisions to handle recurring situations.
- Ensured that information is accurate and consistent and actively works to clarify policy positions and resolve differences of opinion among other offices and agencies.
- This is a federal job
- Supervisor: Jeremy Boling (870-243-0562)
- Okay to contact this Supervisor: Contact me first
Casualty Case Manager
National Sourcing Inc
Fort Knox
04.2023 - 07.2024
- Utilized multiple computer systems to monitor and update appropriate information. Systems include The Defense Casualty Information Processing System (DCIPS), SharePoint, The Interactive Personnel Electronic Records Management System (iPERMS) and The Electronic Military Personnel Office (e-MILPO).
- Built the Service Members casualty record in DCIPS.
- Conducted initial review of the Service Members previous awards using the Enlisted Records Brief (ERB), 2-1, 2A, DD 214, and built awards trees in DCIPS when needed.
- Requested the Individual Deceased Personnel File (IDPF) from the National Archives.
- Made an average of 150 calls and 300 emails monthly to families of unaccounted Service Members from past conflicts: in hopes of obtaining DNA for future identification.
- Successfully closed or exhausted an average of 12 cases per month exceeding the standard of 10.
- Assisted with the identification of two service members lost during World War II.
- Provided pertinent casualty and/or incident information to senior management personnel when requested.
- Assisted with casualty records review of Soldier's from current conflicts as needed.
- Conducted online research using Lexis/Nexis, Fold3 and Ancestry to find family members and additional resources to assist in identifying unidentified Soldier's from past conflicts.
- Gov't Contractor
- Supervisor: Bill Savage (270-352-7576)
- Okay to contact this Supervisor: Contact me first
Administrative Support Specialist
Cape Fox Federal Integrators
Fort Knox
03.2017 - 11.2017
- Served as a communication liaison between the Family Program Director and the Family Readiness Support Assistants.
- Coordinated pre-mobilization, mobilization and return briefings for Soldiers and their Families.
- Provided information to Soldiers and Families and make referrals for community resources.
- Set up and managed spreadsheets and databases, producing reports, and compiling information.
- Provided outreach support as needed to Soldier's and their Families.
- Conducted needs assessments of newly assigned personnel.
- Collected and forwarded nominations for family programs awards.
- Tracked volunteer hours.
- Temporary Contract
Personnel Security Assistant
Prairie Quest Consulting
Fort Knox
03.2016 - 03.2017
- Reviewed and analyzed results of investigations.
- Coordinated security requirements for individuals within the HǪ U.S. Army Recruiting Command and supported activities, to include military, or civilian employees, consultant or contractors.
- Assisted in identifying, analyzing and evaluating procedural inconsistencies/discrepancies among guidelines.
- Conducted counseling sessions and aided individuals when derogatory information developed or was reported.
- Reviewed classified documents for proper classification markings.
- Researched issues and questions raised by personnel and provided policy and procedural guidance.
- Maintained statistical information regarding the reporting of unfavorable records and corrections to records.
- Utilized Guidance Counselor Resource center (GCRc), and Keystone information system to verify and correct records regarding security clearances.
- Corresponded with training base liaisons, MEPS guidance counselors and Battalion operations centers.
- Temporary Contract
Education
Master's degree - Human Resource Management, Project Management
Colorado State University - Global
Fort Collins, CO, United States11.2025
Bachelor's degree - Business Administration, Human Resources
Capella University
Minneapolis, MN, United States12.2017
Skills
- Human resources
- Effective communication
- Customer service
- Problem resolution
- Regulatory compliance
- Case documentation
- Relationship management
- Documentation skills
Availability
Permanent, Telework, Full-time, Fort Knox, Kentucky, United States
Clearance
Secret Clearance
Relevant Coursework Licenses Certifications
- Civilian Education System Basic Course, 11/19/24
- Civilian Education System Foundation Course, 08/31/24
- Action Officers Development Course, 11/21/24
- Management Development Course, 12/12/24
- Risk Management Basic Course, 10/23/24
- Conflict Management 1 and 2, 10/01/24
- Ethical Decision Making, 10/21/24
- Freedom of Information Act Training for Federal Employees, 09/17/24
- Equal Employee Opportunity Course, 10/03/24
- Cyber Awareness, 10/01/24
- Level 1 Antiterrorism Awareness Training, 10/01/24
- Controlled Unclassified Information (CUI), 10/02/24
- Cyber Awareness Challenge 2025, 10/01/24
- Information Security Program Training, 10/01/24
- Insider Threat Awareness, 10/03/24
- Operational Security Level 1, 10/01/24
- Records Management Training Course, 10/02/24
- Security Training-Annual Awareness, 10/01/24
- Preventing Workplace Violence, 10/02/24
- Threat Awareness and Reporting Program Training (TARP), 11/07/24
- Sexual Harassment and Reporting Program (SHARP), 10/23/24
- Telework Fundamentals Training, 10/17/24
Timeline
Armed Security Messenger and Driver
GuardaWorld Security
11.2025 - Current
Casualty Case Manager
North South Consulting Group
03.2025 - 08.2025
Human Resources Assistant
Human Resources Command
07.2024 - 03.2025
Casualty Case Manager
National Sourcing Inc
04.2023 - 07.2024
Administrative Support Specialist
Cape Fox Federal Integrators
03.2017 - 11.2017
Personnel Security Assistant
Prairie Quest Consulting
03.2016 - 03.2017
Master's degree - Human Resource Management, Project Management
Colorado State University - Global
Bachelor's degree - Business Administration, Human Resources
Capella University