Lonnie Shanks
Zebulon,North Carolina
It is never too late to be what you might have been.
George Eliot
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
- Interpersonal Communication
- Planning and Coordination
- Active Listening
- Multitasking Abilities
- Flexible and Adaptable
Work History
Fire Technician
State of North Carolina
Raleigh, NC
04.2023 - Current
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
Sign and Lighting Technician
YESCO
Durham, NC
11.2021 - 08.2022
- Performed proper maintenance of lighting equipment, ensuring safety and quality operations.
- Minimized risk of fire or electrical shock by using optimal safety procedures.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Cylinder Delivery Technician
AmeriGas Propane
Garner, NC
08.2019 - 11.2020
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Fuel Service Technician
Ricochet Fuel Distributors
Euless, TX
11.2016 - 11.2018
- Managed financial operations by providing customers with estimates for repair work.
- Explained repair and maintenance procedures to customers for full comprehension.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Monitored and maintained organized work space, confirming efficient operations.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Responded to all customer inquiries thoroughly and professionally.
- Planned work calendar by scheduling appointments and tracking customer service requests.
- Coordinated between billing department and customers to resolve problems.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Education
Associate of Arts -
09.2000 - 05.2002
Bachelor of Arts - Sculpture
09.2001 - 08.2003
Certificate of Completion - IT Support Technician
01.2023 - 06.2023
Certificate of Completion - Inforamation Technology Course
11.2022 - 01.2023
Certification
CompTIA A+ Certification
CompTIA ITF+
Networking Basics - Cisco
Introduction to Cybersecurity - Cisco
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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