Lonnie Craig Bowles
McKee,KY
Summary
I have 27 years of 911 dispatch experience within our local 911 operations, with 17 of those years serving as Director. I managed high-pressure emergency call environments, ensuring timely and effective responses. I am experienced and educated with emergency communication systems, crisis management, and team coordination. I utilize strategic thinking and quick decision-making to ensure efficient response times amongst all agencies.
Overview
27
27
years of professional experience
1
1
Certification
Work History
EMS Director
Jackson County EMS
McKee, KY
06.2013 - Current
- Led strategic planning initiatives to enhance emergency medical services delivery and operational efficiency.
- Developed and implemented policies to ensure compliance with regulatory standards and best practices in EMS operations.
- Managed budget allocations, optimizing resource distribution for improved service coverage and response times.
- Conducted training programs for staff, fostering skill development and adherence to safety protocols within the EMS team.
EMT-Basic
Jackson County EMS
McKee, KY
08.2002 - Current
- Responded rapidly to emergency calls, providing critical care and support to patients in distress.
- Assessed patient conditions to determine appropriate interventions and treatment plans during emergencies.
- Collaborated with medical teams to ensure seamless transfer of care during patient handoff processes.
- Administered medications and first aid techniques following established protocols and guidelines.
911 Director
Jackson County Fiscal Court
McKee, KY
01.2008 - 03.2025
- Supervised emergency response teams, ensuring efficient communication and coordination during critical incidents.
- Trained and mentored new staff on protocols, enhancing team performance and service delivery standards.
- Implemented process improvements that reduced response times, increasing operational efficiency in emergency dispatching.
- Collaborated with law enforcement agencies to streamline information sharing during emergencies, enhancing inter-agency cooperation.
- Managed incoming calls efficiently, prioritizing emergencies based on urgency and available resources.
911 Dispatcher
Jackson County Fiscal Court
McKee, KY
04.1998 - 03.2025
- Operated multi-line phone system to receive emergency calls and assess urgency.
- Assisted in dispatching appropriate emergency services based on call information.
- Documented incident details accurately in computer-aided dispatch systems.
- Provided clear instructions to callers during high-stress situations for effective response.
- Coordinated communication between first responders and support agencies as needed.
- Maintained knowledge of local geography and emergency protocols for efficient routing.
- Adapted quickly to fluctuating call volumes and prioritized tasks effectively under pressure.
Education
Associate of Arts -
Somerset Community College
Somerset01-2006
Skills
- Incident command
- Patient care standards
- Personnel management
- Disaster preparedness
- Emergency response coordination
- Inter-agency collaboration
- Public safety administration
- Public safety
Accomplishments
Kentucky Colonel-Awarded in 2025 by Governor Andy Beshear
The title of Kentucky Colonel is the highest honor awarded by the Commonwealth of Kentucky, recognizing individuals for their noteworthy accomplishments and service to the community, state, or nation. Kentucky Colonels serve as ambassadors of goodwill and fellowship around the world.
Certification
- EMT - Emergency Medical Technician
- Firefighter 150-Hour Certification
- Telecommunicator's Response to Acts of Terrorism
- Crisis Negotiation
- Spanish for The Telecommunicator
- Incident Command System 100, 200, and 800
- Emergency Medical Dispatch/CPR
- Severe Weather Tabletop Exercise
- 911 Response to the Drug Epidemic
- CSEPP Emergency and Disaster Planning
- CSEPP Hazmat Decon
- CSEPP PAPR Training
- CSEPP Evacuee Training
- Pediatric Abuse Head Trauma Training
- CPR/BLS
Timeline
EMS Director
Jackson County EMS
06.2013 - Current
911 Director
Jackson County Fiscal Court
01.2008 - 03.2025
EMT-Basic
Jackson County EMS
08.2002 - Current
911 Dispatcher
Jackson County Fiscal Court
04.1998 - 03.2025
Associate of Arts -
Somerset Community College