Lonnisha Burns

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to effectively build rapport and lasting relationships.

Accomplish initial response to emergency and non-emergency service requests, investigate complaints, document investigation findings, enforce rules mandated and put in place by local laws.

Check vehicles for bombs entering the Ferry Boat

• Oversaw the needs of inmates and maintain peace, security and safety within the correctional facilities. Thorough knowledge of regulation, directives and govern assigned subject areas to meet requirements and control.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
• Checked and verified photo identification prior to granting facility access.
• Improved overall security presence by consistently enforcing company policies and procedures.
• Assisted in maintaining a safe environment for employees and visitors through diligent monitoring of surveillance systems.
• Permitted entry with escort for approved persons into secure locations.
• Served as primary point of contact for any security-related inquiries or concerns from staff members or guests.
• Monitored employee activities, confirming compliance with security regulations.
• Addressed conflicts between parties on-site professionally and diplomatically, promoting a conflict-free environment.

• Monitored access points to ensure safety and security of premises.
• Conducted routine patrols to identify potential safety hazards.
• Responded swiftly to incidents, maintaining calm and order during emergencies.
• Collaborated with law enforcement for incident reporting and resolution.
• Documented daily activities and irregularities in detailed reports.
• Provided customer service by addressing inquiries from visitors effectively.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Enhanced security measures by conducting thorough patrols, monitoring CCTV systems, and maintaining a strong presence in designated areas.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Restricted access to sensitive areas using key cards and security codes.
• Trained new guards on security protocols, improving team efficiency and readiness.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Wrote detailed reports of all security breaches and investigations.
• Examined doors, windows and gates to verify security.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

• Managed front desk operations, ensuring seamless guest check-in and check-out processes.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Coordinated scheduling for appointments and meetings, optimizing efficiency for staff and clients.
• Trained new reception staff on procedures, enhancing team performance and service quality.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Developed strong working relationships with team members, fostering a positive work environment.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Implemented organizational systems for handling correspondence and managing office supplies.
• Developed standard operating procedures to improve front desk workflow and communication efficiency.
• Maintained accurate records of visitor logs and client interactions to support administrative functions.