Lonnita williams
Summary
Compassionate Funeral Director's Assistant experienced in client communication and service coordination. Delivers support to grieving families through organized memorial events and respectful atmosphere. Skilled in logistical coordination and maintaining facility standards, ensuring dignified farewells. Strong organizational and communication skills enhance service execution and family support.
Overview
5
5
years of professional experience
Work History
Funeral Director's Assistant
Major Funeral Home
Arlington
11.2025 - Current
- Assisted with preparation of deceased individuals for viewing and burial.
- Supported funeral directors during services and memorial ceremonies.
- Coordinated transportation of remains, ensuring timely and respectful delivery to various locations.
- Provided compassionate support to grieving families during arrangements.
- Collaborated with team members to ensure smooth service execution.
- Removed deceased from place of death and transported to funeral home.
- Addressed client inquiries and provided detailed information on funeral services and pricing to facilitate informed decisions.
- Prepared death certificates and drafted obituaries.
- Escorted mourners to parlors for wakes and funerals.
- Prepared memorial materials, including service programs and signage, to honor deceased individuals and support family needs.
Funeral Attendant
Be At Peace Funerals and cremations
Euless
03.2024 - 08.2025
- Set up and maintained service areas for viewings and ceremonies.
- Coordinated transportation of deceased individuals to facilities and services.
- Addressed questions and concerns of families to ensure clarity and support prior to services.
- Managed guest flow during visitations and memorial events to maintain a respectful and organized environment.
- Ensured cleanliness and organization of the funeral home premises.
- Performed post-service duties such as collecting photos from families for display boards.
- Coordinated with clergy, musicians, and other professionals involved in the funeral service.
- Managed guest book entries at viewings or services.
- Cleaned and maintained vehicles used for transporting remains.
- Guided visitors through cemetery grounds.
- Distributed memorial cards to attendees at the service.
- Attended wakes, viewings, and graveside services as requested by families.
- Conducted administrative tasks such as filing paperwork, answering phones, and responding to emails related to funerals.
- Placed floral arrangements around the chapel or gravesite according to instructions from family members.
- Offered comfort and support to grieving family members during visitation hours to help ease their emotional experience.
- Organized chapels for visitations and maintained calm and orderly atmosphere.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Adhered strictly to all state regulations regarding cremations and burials.
- Prepared memorial materials, including service programs, and signage.
Sales Manager
Aaron's Sales and Lease
Irving
01.2021 - 02.2024
- Developed sales plans and strategies to align team goals with revenue objectives, driving overall sales performance.
- Led sales team to achieve monthly targets and improve customer engagement.
- Established relationships with key clients, while maintaining existing customer base.
- Directed and coordinated products, services and sales activities.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Developed training programs for new sales associates to enhance product knowledge.
- Facilitated communication between departments to streamline operations and improve service.
- Conducted regular performance reviews to guide staff development and boost productivity.
- Resolved customer complaints regarding sales and service.
- Resolved customer issues promptly to maintain high satisfaction levels and loyalty.
- Performed sales consultations and educated clients on products and services.
- Supported sales team members to drive growth and development.
- Managed inventory levels to ensure product availability and minimize stockouts, enhancing customer satisfaction.
- Created and presented monthly reports to management on sales performance.
- Provided technical support for customers, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Built sales forecasts and schedules to reflect desired productivity targets.
Education
Associate of Science - Funeral Studies
North Texas Community College
Mt Pleasant TX06-2027
High School Diploma -
Arkansas High School
Texarkana, AR05-2002
Skills
- Funeral service support
- Cremation services
- Body preparation
- Embalming skills
- Funeral planning
- Cremation procedures
- Casket preparation
- Funeral arrangements
- Transportation logistics
- Mortuary operations
- Crematory maintenance
- Funeral home services
- Procession management
- Staff scheduling
- Sales and marketing
- Pricing structures
- Memorial planning
- Floral arrangements
- Client communication
- Compassionate communication
- Customer response
- Team collaboration
- Multitasking capacity
- Attention to detail
- Written communication
- Service coordination
- OSHA regulations
- Valid Texas driver's license
- Mortuary Equipment Use
- Religious Rites Understanding
- Restorative art
- Sales
- Goal setting
- Continuous improvement
- Chapel organization
- Empathetic
- Funeral etiquette
- Obituary writing
- Cosmetology Skills
- Building relationships
- Funeral processions
- Written communication
- Service coordination
- Continuous improvement
Timeline
Funeral Director's Assistant
Major Funeral Home
11.2025 - Current
Funeral Attendant
Be At Peace Funerals and cremations
03.2024 - 08.2025
Sales Manager
Aaron's Sales and Lease
01.2021 - 02.2024
Associate of Science - Funeral Studies
North Texas Community College
High School Diploma -
Arkansas High School