Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lonzell Cook

Frisco,TX

Summary

Dynamic Project Coordinator with a proven track record in operational efficiency and stakeholder engagement. Expertise in training and development has led to enhanced new hire performance and strengthened business relationships, contributing to significant growth. Skilled in establishing effective marketing strategies, ensuring excellence in project execution.

Overview

17
17
years of professional experience

Work History

Project Coordinator

Mobile World Logistics
09.2023 - Current
  • Create presentations to secure new business relationships.
  • Coordinate permit acquisition process with various municipal agencies.
  • Supervise installation and construction processes for new retail locations.
  • Developed comprehensive manuals for new hires.
  • Oversee development milestones for new stores.
  • Evaluate effectiveness of new locations.
  • Collaborated with business partners to integrate optimal practices.
  • Partnered with stakeholders to design effective marketing strategies.

Assistant Store Manager

Ashley Furniture Home Store
Plano, TX
04.2021 - 09.2023
  • Conducted coaching sessions to drive improvement in sales KPIs.
  • Hired and interviewed sales staff to form a proficient sales team.
  • Managed operational workflows to maintain seamless activities.
  • Managed scheduling processes.
  • Perform store opening and closing procedures.
  • Executed regular inspections to enhance the visual appeal of the store.
  • Enhanced overall customer experience through superior service.
  • Navigated complex customer interactions during pandemic-related supply disruptions.
  • Consistently surpassed personal sales goals.

General Manager

Thrasher Wireless INC (Metro by T-Mobile)
Springdale, AR
07.2019 - 03.2021
  • Introduced updated protocols to enhance operational efficiency.
  • Directed managerial approaches to enhance the training of new hires.
  • Established and implemented updated inventory protocols.
  • Regularly delivered performance updates to account managers.
  • Formulated plans to maximize efficiency and drive profitability.
  • Coordinated each week's inventory delivery across 10 stores.
  • Develop and manage weekly budget plans for schedules.
  • Conducted hiring, coaching, and training for staff to achieve top regional ranking.

Regional Operations Director

Wireless Time, LLC (Metro by T-Mobile)
Lewisville, TX
07.2016 - 06.2019
  • Analyzed potential sites to determine suitability for new locations.
  • Performed in-depth analysis of traffic and potential customer flow.
  • Develop comprehensive standard operating procedures manual.
  • Led the implementation of a training program, managed market trainers.
  • Oversaw deployment of state-of-the-art POS and reporting solutions.
  • Manage transformation projects at multiple store sites.
  • Monitored the progress of new store establishment.
  • Select managerial candidates.
  • Facilitated presentations every quarter for Metro VPs and account managers showcasing achievements and outlining future plans.
  • Partner with account managers to assess results and develop upcoming strategies.
  • Guided District Manager to boost performance.
  • Observe industry shifts to maintain relevant business priorities.

District Manager

Wireless Time, LLC (Metro PCS)
Lewisville, TX
08.2008 - 07.2016
  • Led initiative to expand into new markets upon successful management of existing outlets.
  • Designed strategic monthly targets that propelled market performance rankings into the top 3.
  • Designed scalable bonus structures aligned with organizational goals.
  • Recruited and hired district managers and store managers, developing a sales team known for respect and longevity.
  • Implemented creative tactics leading to increased customer flow.
  • Maintained inventory flow by executing timely restocking strategies.
  • Managed shipping and receiving of weekly inventory for all store locations.
  • Identified and secured new store locations, expanding presence from 8 to 33 locations.
  • Facilitated seamless transitions by implementing new POS systems on four occasions.

Education

Associate of Science - Business Management

North Lake College
Irving, TX

Skills

  • Training & Development
  • Communication Skills
  • Project Management
  • MS Office
  • Leadership
  • Customer Service
  • Operations Management
  • Problem Solving
  • Operational efficiency
  • Performance evaluation
  • Team building
  • Stakeholder engagement

References

  • Jonny Kerr, 903-360-2000
  • Israel Saavedra, 817-564-4431
  • Daniel Berg, 940-597-3347
  • Abishek Jain, 214-681-4615

Timeline

Project Coordinator

Mobile World Logistics
09.2023 - Current

Assistant Store Manager

Ashley Furniture Home Store
04.2021 - 09.2023

General Manager

Thrasher Wireless INC (Metro by T-Mobile)
07.2019 - 03.2021

Regional Operations Director

Wireless Time, LLC (Metro by T-Mobile)
07.2016 - 06.2019

District Manager

Wireless Time, LLC (Metro PCS)
08.2008 - 07.2016

Associate of Science - Business Management

North Lake College

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