Lora Endriss
EUSTIS,FL
Summary
Logistics and customer service specialist with extensive experience in procurement and inventory management. Proven track record of enhancing operational efficiency through streamlined order processing and robust customer relationship management. Proficient in SAP and Shopify software, ensuring accurate and efficient customer order processing. Skilled in maintaining strong vendor negotiations and parts sourcing.
Overview
20
20
years of professional experience
Work History
Parts Sales Specialist/Assistant Purchasing Agent
PowerTech Generators
Leesburg, FL
12.2021 - Current
- Facilitated selection of suitable parts for generator systems, boosting customer satisfaction.
- Processed customer orders accurately with SAP and Shopify, enhancing order efficiency.
- Managed inventory levels to guarantee consistent product availability, minimizing shortages.
- Issued RMA for qualified returnable parts. Examined, received, and restocked returned parts to maintain inventory integrity.
- Received and organized merchandise, placing items accurately to maintain inventory integrity.
Account Coordinator
Westview Productions
Orlando, FL
08.2019 - 11.2021
- Led procurement of architectural and entertainment lighting systems for direct customer sales across U.S.
- Streamlined product selection, ordering, billing, returns, exchanges, and technical support for customers, ensuring seamless service.
- Built strong customer relationships through personalized assistance, improving customer satisfaction.
- Contributed to establishment of boxed goods sales department for Westview Productions, enhancing product offerings.
Account Coordinator / Tech Services
Barbizon Lighting Company, Inc
Orlando, FL
07.2012 - 07.2019
- Coordinated accounts for Barbizon Lighting's largest customer, Walt Disney, which increased yearly sales by over $2 million.
- Sourced lighting systems from manufacturers, developed quotes aligned with budget constraints to meet client needs.
- Established strong customer service standards, enhancing client satisfaction in sales and repair departments.
- Managed project coordination for all client-site lighting repair jobs in Orlando and Miami metro areas.
- Conducted weekly inventory checks, ensuring availability of parts and materials for seamless operations.
Account Coordinator / Labor Staffing
PRG Production Resource Group
Orlando, FL
09.2006 - 06.2012
- Directed labor management and personnel coordination to achieve project objectives across departments.
- Scheduled over 10 full-time technicians and hundreds of contractors for timely project execution.
- Promoted to account coordinator managing theme park lighting equipment sales and repair projects.
- Effectively communicated orders, resolving customer inquiries, and enhancing customer relations.
- Managed growth of six-figure and seven-figure sales accounts totaling $3-5 million.
Skills
- Customer Relationship Management
- SAP Software Proficiency
- Order Processing
- Inventory Management
- Vendor Negotiation
- Logistics Coordination
- Shopify Software Proficiency
- Microsoft Office Proficiency
Timeline
Parts Sales Specialist/Assistant Purchasing Agent
PowerTech Generators
12.2021 - Current
Account Coordinator
Westview Productions
08.2019 - 11.2021
Account Coordinator / Tech Services
Barbizon Lighting Company, Inc
07.2012 - 07.2019
Account Coordinator / Labor Staffing
PRG Production Resource Group
09.2006 - 06.2012