LORA Espinoza
SWEETWATER,TX
Summary
Customer-oriented General Manager with Number years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
General Manager
Heffs Burgers
08.2019 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
ATD Teacher
Big Spring State Hospital
02.2017 - 07.2018
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
- Created and developed lesson plans to meet patients' needs.
- Shifted between formal and informal methods of teaching to keep patients engaged.
Manager
Colorado City ISD
01.2011 - 05.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed detailed plans based on broad guidance and direction.
Education
Yes -
Sweetwater High School
Sweetwater, Tx05.2005
Skills
- Operations Oversight
- Customer Relationship Management
- Quality Management
- Staff Supervision
- Schedule Management
- Business Administration
- Expense Control
- P&L Management
- Workflow Planning
- Branding
- Business Development
- Public Relations
- Project Management
- Account Management
- Customer Retention
- Supply Chain Management
- Recipes and Menu Planning
Accomplishments
- Marketing - Implemented marketing strategies which resulted in X% growth of customer base.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of Number staff members.
Timeline
General Manager
Heffs Burgers
08.2019 - Current
ATD Teacher
Big Spring State Hospital
02.2017 - 07.2018
Manager
Colorado City ISD
01.2011 - 05.2017
Yes -
Sweetwater High School
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