Lora Hibdon
Raymore,Missouri
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
1
1
Certification
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Service Advisor check out
Rockhill orthopedics
Lee's Summit, Missouri
06.2026 - Current
- Explained treatment plans and procedures to patients in an understandable manner.
- Collaborated with medical staff to coordinate patient care and follow-up services.
- Assisted patients with appointment scheduling and insurance verification processes.
Medical Office Specialist
HCA Healthcare Inc.
Lee's Summit, Missouri
01.2023 - 04.2026
- Managed patient scheduling and appointment coordination for multiple healthcare providers.
- Processed patient records and maintained confidentiality in compliance with regulations.
- Assisted in insurance verification and eligibility checks for patient services.
Social Service Designee
Polaris Health and Wellness Center
Raymore, Missouri
08.2022 - 12.2022
- Conducted assessments to understand individual needs and develop tailored care plans
- Advocated for and upheld residents' rights, dignity, and personal preferences
- Documented resident concerns and grievances to facilitate timely resolutions
- Resolved resident complaints with empathy and effective problem-solving skills
- Listened attentively to resident concerns and documented grievances to support timely resolutions
- Built meaningful relationships with residents through consistent engagement, providing emotional support
- Learned each individual's unique care needs to deliver personalized, high-quality support
- Maintained accurate records of personal belongings and ensured accountability in care
Assembler
Sioux Chief Manufacturing
Peculiar, Missouri
09.2017 - 08.2022
- Soldered and brazed copper and brass components for plumbing systems with precision and consistency
- Operated various soldering machines, adjusting settings to optimize production output
- Troubleshot machines to identify and resolve mechanical issues, minimizing downtime
- Performed routine maintenance and setup on machinery to maintain operational efficiency
- Interpreted technical instructions and production specs to complete daily tasks accurately
- Completed detailed production paperwork and calculations using addition, multiplication, and division
- Inspected parts for accuracy and durability, ensuring conformance to specifications for quality assurance
- Adapted quickly to changing production needs by rotating across various workstations and machines
- Maintained a safe and organized workspace by following all OSHA and company safety protocols
Education
Social Service Designee Certificate -
State of Missouri
Jefferson City , MO 08.2022 - 10.2026
GED
Warrensburg, MOGED -
Lone Jack High School
Lone JackSkills
- Patient scheduling
- Insurance verification
- Care coordination
- HIPAA compliance
HIPAA compliance
- Multitasking and organization
- Client advocacy
- Patient support
- Effective communication
- Multitasking and organization
- Multitasking and organization
Certification
Social service designee certificate, Not Provided
Timeline
Service Advisor check out
Rockhill orthopedics
06.2026 - Current
Medical Office Specialist
HCA Healthcare Inc.
01.2023 - 04.2026
Social Service Designee Certificate -
State of Missouri
08.2022 - 10.2026
Social Service Designee
Polaris Health and Wellness Center
08.2022 - 12.2022
Assembler
Sioux Chief Manufacturing
09.2017 - 08.2022
GED
GED -
Lone Jack High School