Yasmine Craver
Dayton
Summary
Dynamic professional with a strong background in customer service and scheduling, honed at Rich Taste Catering. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in data entry and schedule management, ensuring seamless operations and positive experiences for customers and patients alike.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
8
8
years of professional experience
Work History
Check-in/Scheduler
IWorks Laser and Vision Center
07.2024 - Current
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Responsible for checking in patients and greeting. Record and collect co-pays and balances. Evaluate chart data to verify all information that has been received and completed. Scan patients insurance cards and photo id into the computer. Enter all new patients demographics information into computer. Cancel and reschedule appointments if needed.
- Also did pre-registration and entered all data.
Server
Rich Taste Catering
07.2017 - 07.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Dayton Christian School
Miamisburg, OH06.2020
Bachelor Of Health Science - Health Administration
Liberty University
Lynchburg, VASkills
- Client-specific scheduling
- Schedule verification
- Schedule coordination
- Computer skills
- Customer service
- Call schedule distribution
- Data entry
- Teamwork and collaboration
- Production scheduling
- Attention to detail
- Problem-solving
- Microsoft Office Suite
- Critical thinking
- Schedule management
- Telephone etiquette
- Insurance verification
- Patient registration
- Effective multitasking
- Strong work ethic
- Patient scheduling
Education
true
Timeline
Check-in/Scheduler
IWorks Laser and Vision Center
07.2024 - Current
Server
Rich Taste Catering
07.2017 - 07.2024
Dayton Christian School
Bachelor Of Health Science - Health Administration
Liberty University