Summary
Overview
Work History
Education
Skills
Accomplishments
certified consumer credit counselor, certified veterinary assistant
Timeline
Generic

Lora Lattanzi

Customer Service Representative
Tucson, Az,Arizona

Summary

  • Successful Customer Service Associate with 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

15
15
years of professional experience

Work History

Owner/Creator

AfterlightCrosses
Tucson, Arizona
09.2019 - Current

Create custom memorial crosses for the cemetery, roadside, or home decorating. Personally promote them to perspective and current customers.

Housekeeper

Self
Tucson, Arizona
09.2005 - Current
  • House cleaner for clients throughout Tucson
  • General house keeping
  • assisted elderly clients with shopping, and running errands,
  • Watered indoor and outdoor plants, light landscaping and swimming pool assistance.

Captioning Agent

Alorica
Tucson, Arizona
03.2018 - 09.2018

Communicated conversations verbatim, via Dragon Naturally Speaking software, for the hearing impaired. Providing to customer, what is spoken, in text format, on a custom, telephone screen.

Captioning Agent

CaptionCall
Tucson, Arizona
12.2016 - 03.2018
  • Leveraged computer-aided transcription system to prepare verbatim records.
  • Communicated verbatim conversations to the hearing impaired via Dragon Naturally Speaking software. Speech to text translation appearing on customer's custom telephone screen

Sales Associate

Selling Saguaro Cactus
Tucson, Arizona
08.2005 - 02.2013
  • Obtained permits to sell saguaro cactus via Department of Agriculture
  • Created roads to reach saguaro cactus
  • Measured and tagged Saguaro cactus
  • Created maps of land with saguaro cactus for records
  • Established good business connections for sales of saguaro cactus

Education

Certification - Veterinary Assistant

Pima Medical Institute
Tucson, AZ
06.1989

High School Diploma -

Santa Rita High School
Tucson, AZ
06.1986

Skills

  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Inbound and Outbound Calling
  • Answering Customer Questions
  • Answering Emails
  • Team-Oriented and Cooperative

Accomplishments

Scored 97 % or above captioning accuracy on all monthly tests at CaptionCall. Received bonus's at Alorica for accurate captioning.

certified consumer credit counselor, certified veterinary assistant

Became a certified Veterinary assistant in 1989, via Pima Medical Institute. Receptioned for Credit Data Southwest, became a certified Consumer Credit Counselor.

Timeline

Owner/Creator

AfterlightCrosses
09.2019 - Current

Captioning Agent

Alorica
03.2018 - 09.2018

Captioning Agent

CaptionCall
12.2016 - 03.2018

Housekeeper

Self
09.2005 - Current

Sales Associate

Selling Saguaro Cactus
08.2005 - 02.2013

Certification - Veterinary Assistant

Pima Medical Institute

High School Diploma -

Santa Rita High School
Lora LattanziCustomer Service Representative