Lora Looney
Louisville
Summary
A highly adaptable individual with a diverse background across multiple industries and talent for navigating challenges. Bringing a versatile skillset in customer service, leadership, communication and a proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Retail/ Floral Merchandiser
Fresh Support Inc./ Force One Staffing
06.2025 - 04.2026
- Managed daily stock levels for floral and perishable departments, meticulously rotating products by sell-by dates to minimize shrink and ensure freshness.
- Executed high- impact floral and product displays and resets following corporate schematics and standards to maximize sales and appeal within Target locations.
- Maintained a clean safe, and organized sales floor by monitoring my workspace for any health or safety risks adhering to store protocols.
- Utilized company approved mobile applications and RF scanners to submit real -time photographic reports on display status and inventory needs to management.
- Acted as a primary point of contact between the vendor and store management ,providing excellent customer service and addressing inquiries on site.
- Independently managed designated multi store route coordinating the transport of merchandise from back room storage to sales floor for timely restocks and displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Provided consistent professional communication with Store management and Store Associates to ensure smooth operations
Retail Sales Associate/Team Supervisor
Fleur De Flea Vintage Antique Market
09.2024 - 06.2025
- Assisted customers in product selection and provided knowledgeable recommendations on vintage items.
- Managed inventory organization and restocked merchandise to optimize sales floor presentation.
- Maintained cleanliness and orderliness of the store environment to enhance customer experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Conducted price tagging and display setup for new arrivals, enhancing visual merchandising efforts.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Engaged with customers to build rapport and foster loyalty through exceptional service.
Customer Returns Processor
Amazon Warehouse
10.2022 - 08.2024
- Processed customer returns efficiently, ensuring accurate documentation and compliance with company policies.
- Streamlined return processes for improved productivity and reduced wait times.
- Responded proactively and positively to rapid change.
- Collaborated with team members to streamline return workflows, reducing processing times and improving accuracy.
- Documented returned product details in Amazon inventory tracking system.
- Increased productivity through streamlined processes and system efficiency.
- Adhered to company safety guidelines to minimize warehouse accidents.
Production Line Worker
General Electric Appliances
02.2022 - 09.2022
- Operated assembly line machinery to ensure efficient production flow.
- Collaborated with team members to optimize workflow and reduce downtime.
- Prioritized tasks to meet personal and team production targets.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
Front Office Receptionist
Phil Rich Law Office
03.2017 - 01.2019
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between clients and attorneys, enhancing client satisfaction and engagement.
- Maintained organized filing systems for client records, improving accessibility and retrieval processes.
- Assisted in billing inquiries, facilitating accurate invoicing and payment processing for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Mental Health Technician
Our Lady of Peace Psychiatric Hospital
01.2000 - 01.2016
- Monitored patient behavior and mental health status to ensure safety and well-being.
- Maintained accurate documentation of patient interactions and treatment progress
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Managed crisis situations effectively, ensuring safety of all involved.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Assisted in developing individualized care plans to meet specific needs of patients.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Charted on each patient daily.
Education
NA - General Studies/ 40 Credit Hours
University of Kentucky
Lexington, KYNo Degree - Business/54 Credit Hours
Sullivan University
Louisville, KYNA - Business/ Nursing/ 60 Credit Hours
Jefferson Community And Technical College
Louisville, KYSkills
- Client support
- Retail merchandising expertise
- Proficient in computer applications
- Issue resolution
- Document management
- Transaction processing
- Product expertise
- Collaborative teamwork
- Effective time management/multitasking
- Retail operations assistance
- Office support
- Verbal and written communication
Certification
ServSafe Food Handler Certification
Off- Premise Alcohol Server Certification
Crisis Management
Timeline
Retail/ Floral Merchandiser
Fresh Support Inc./ Force One Staffing
06.2025 - 04.2026
Retail Sales Associate/Team Supervisor
Fleur De Flea Vintage Antique Market
09.2024 - 06.2025
Customer Returns Processor
Amazon Warehouse
10.2022 - 08.2024
Production Line Worker
General Electric Appliances
02.2022 - 09.2022
Front Office Receptionist
Phil Rich Law Office
03.2017 - 01.2019
Mental Health Technician
Our Lady of Peace Psychiatric Hospital
01.2000 - 01.2016
NA - General Studies/ 40 Credit Hours
University of Kentucky
No Degree - Business/54 Credit Hours
Sullivan University
NA - Business/ Nursing/ 60 Credit Hours
Jefferson Community And Technical College